Indirect Collections Specialist

Reports To: Collection Assistant Manager Position Summary The Indirect Auto Collection Specialist is responsible for managing delinquent indirect auto loan accounts. This role emphasizes early- and mid-stage collections, member engagement, loss mitigation, and portfolio performance. The specialist will work to reduce delinquency, prevent charge-offs, and maintain positive member relationships while adhering to all regulatory and credit union policies. Benefits Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off. Medical, Dental and vision plans with FSA option (Employee Only Premiums for Dental and Vision are 100% Credit Union covered). 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance Employee Assistance Program Undergraduate and Graduate Tuition Reimbursement In-depth New Employee Orientation showcasing Credit Union Values and Vision A Think Big culture dedicated to performance excellence and continual growth Essential Functions Manage a portfolio of delinquent indirect auto loans, primarily within subprime credit tiers Perform outbound and inbound collection calls in accordance with FDCPA and applicable state/federal regulations Negotiate payment arrangements, extensions, deferments, and other loss mitigation solutions Analyze member financial situations to recommend appropriate resolution strategies Monitor accounts for risk indicators and elevate high-risk accounts as needed Coordinate with dealerships, repossession vendors, and third-party agencies when necessary Initiate repossession processes Maintain accurate and detailed records of all collection activities in the core system Ensure compliance with all regulatory requirements, including CFPB, NCUA, and internal policies Meet or exceed established performance metrics (e.g., delinquency rates, roll rates, cure rates) Provide exceptional member service while balancing risk and recovery objectives Collaborate with internal teams (underwriting, lending, legal, bankruptcy) as needed Required Competencies Excellent Time Management, Analytical and Organizational Skills, Collaboration, Passion, Innovation Required Education And Experience High School Diploma or equivalent required Minimum 3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession. Experience working in a credit union or financial institution strongly preferred Proven track record of meeting or exceeding collection performance goals Additional Skills Skilled in negotiation, conflict resolution, and member communication Ability to handle sensitive conversations with professionalism Strong analytical and problem-solving skills Detail-oriented with strong documentation habits Proficient in collection systems, core banking platforms, and Microsoft Office Ability to work independently and manage a high-volume workload Strong organizational and time management skills Physical Requirements Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to lift, carry, push, pull, or move objects. Position Type / Expected Hours of Work Full-Time / 40 hours per week Classification Non-Exempt Other Duties Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr USF Credit Union