Service Manager - Ft Worth, TX

General Description As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guests. Responsibilities Manage the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests. Help drive and reach sales goals through guest interactions including tire and service sales. Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests. Contribute to the training and development of service department associates. Articulate all warranties, promotions, and advertisements. Utilize tools provided to make recommendations to guests based on manufacturing guidelines. Maintain a clean and safe work and guest area. Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, consumer tires and wheels, standing, bending, and squatting. Basic Qualifications Minimum 1 year of previous Automotive Service management experience. Valid driver’s license. Must be at least 18 years of age. No relocation is being offered for this position. Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future. Preferred Qualifications Previous automotive service sales experience. Previous automotive service experience. Position Criteria Strong work ethic; independently motivated to produce results with limited influence from others. Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork. Ability to review, analyze, and interpret information, identify problems, and make decisions. Ability to read, understand, and follow procedures and guidelines. Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays. Commitment to following established safety policies and procedures. #J-18808-Ljbffr The Goodyear Tire & Rubber Company