Retail Team Lead - Charlotte, NC

Job Description

Job Description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Retail Team Lead, in collaboration with the Retail Store Manager, is responsible for the successful daily operation of the King Arthur Baking Pop-Up Retail Store, located in Charlotte, NC. The Retail Team Lead ensures the highest level of customer service possible, supporting and motivating the Retail Associates to engage, inspire, and share the joy of baking with our customers.

The Benefits: Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Charlotte, NC; onsite daily.

The Pay: $20.17 to $24.55 per hour worked; commensurate with experience.

The Schedule: This is a full-time regular status position with an end that coincides with the store closing, anticipated February 2028. Day, evening, holiday, and weekend shifts as agreed with flexibility as required.

Essential Duties and Responsibilities

• Motivate and inspire your team to provide an exceptional customer experience.
• Promote and monitor quality service among staff through training and acting as a positive role model. Continuously strive for service improvements.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Work with Retail Assistant Store Manager
• and Human Resources to hire and evaluate Retail Associates (retail I, II and seasonal)
• Keep daily deposit log
• Approve ADP timecards and time-off requests for Retail Associates
• Create a culture of accountability by ensuring that operational and performance metrics are achieved and reported, and standard operating procedures are consistently followed.
• Ensure the store environment demonstrates the same commitment to high quality standards as KABC brand.
• Open and close retail store, POS open and close.

Team Management/Leadership

• Inspire employees so that each person contributes to the productivity of the store.
• Maintain and plan the weekly staff schedule that supports the highest level of customer service staying within budgeted guidelines
• Delegate workload appropriately and effectively.
• Write performance evaluations and goal assessments.
• Openly communicates team and individual expectations and concerns.
• Is readily accessible, willing to listen and seeking to understand.
• Engages their team: motivating, directing, inspiring, and involving them in decisions.
• Nurtures growth in others by supporting their passions, strengths, and work styles
• Maintains employee attitude and morale by recognizing outstanding performance and managing performance issues.

Minimum job requirements

• 3 years’ experience leading a high performing retail team
• Schedule flexibility including evenings and weekends
• Broad knowledge and experience of retail store sales
• Enthusiasm for baking
• Continuous improvement mentality
• High standards for service
• Proficiency in using Microsoft office
• Ability to work in a fast-paced environment
• Strong desire to learn and be excited by change and new challenges
• Effective problem solver
• Strong organizational skills
• Proven ability to juggle the hands-on with the administrative needs of a retail environment
• Excellent communication skills both verbal and written.

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement.
• Thinks and acts strategically, understands how their role contributes to larger outcomes
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meet deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Is community minded – gets involved, volunteers

Physical requirements/work environment

• Ability to /walk for extended periods of time, necessary to provide sale floor coverage related to customer service.
• Ability to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
• Ability to lift 50 pounds.

Safety

• Understands that safety is the responsibility of everyone at the organization
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same

Environment

• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strives to continually improve and implement new processes to reduce our environmental impact

Uniform (if applicable)

• Apron (company provided)
• Shoes, close toed (company stipend provided)
• Tee Shirt (company provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking Company provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.