Technical Support Engineer

Job Description
Job Title: Code Pilot (Technical Support Engineer)

Team: Flight Crew

Location: Hybrid or Remote -Work from Home with Flexibility

About the Mission

At Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you'll be part of a tight-knit squad that keeps our customers' imaging data flying smoothly and safely every day, everywhere.

Your Role

As a Code Pilot, you'll be our customers' first line of technical support and a trusted companion when things get turbulent. You'll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life-saving work without delay.

Working alongside your Wingmates, and Airboss & Aces (your teammates), you'll build experience that can launch you into a Tech Viper role handling advanced troubleshooting and high-impact projects.

What You'll Do

• Provide level one technicalsupport for hospitals using Mach7's EnterpriseImaging Solution.
• Perform routine DBA tasks such asmonitoring, user access, backups, and system health checks.
• Triage, troubleshoot, and resolveissues or escalate when needed.
• Document solutions and shareknowledge to help the entire crew work smarter.
• Communicate clearly and calmlywith customers, even in high-pressure situations.
• Work closely with your Flight Crewto make sure health care providers stay up and running 24/7.
• Learn and grow your knowledge ofour systems, databases, and imaging technologies.

About You

• You're curious, resourceful, andeager to learn.
• You have familiarity with relationaldatabases (SQL Server or similar)
• You love solving problems andhelping people.
• You thrive in a collaborative teamenvironment and communicate well under pressure.
• You prefer to work in a flexible,hybrid environment as part of a supportive crew, with freedom to do yourbest work from home.

Bonus Points if you have:
•Experience with PACS, VNA, or enterprise imaging systems
•Familiarity with HL7, DICOM, or other healthcare data standards
•Mach7 Enterprise Imaging Platform experience

Your Flight Path

This entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges.

Why Fly with Us

• Be part of a purpose-driven teammaking real impact in healthcare.
• Work in a flexible environmentfrom home remotely alongside your crew
• A supportive, fun Flight Crewculture where everyone has your back.
• A growing company where yourskills and ideas can truly take off.

Ready for Takeoff?

If you're ready to join a crew that values teamwork, curiosity, and helping clinical customers deliver life-saving care, we'd love to hear from you.

Apply now - your cockpit is waiting.