HR Shared Services Specialist

HR Shared Services SpecialistCommunity Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant womenChildren's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STARHealth Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.Job Summary: The HR Shared Services Specialist serves as the first point of contact (Tier 1) for employees, managers, candidates, and vendors, providing high-volume transactional, administrative, and customer-focused HR support across the employee lifecycle. This role delivers timely, accurate, and consistent HR services through ServiceNow (or equivalent case management system), HRIS platforms (e.g., UKG, PeopleSoft), and knowledge-based tools. The position supports HR Centers of Excellence, including HR Business Partners, Talent Attraction, Employee Relations, Benefits, Payroll, and other HR functions by executing transactional processes, maintaining data integrity, and ensuring a high-quality employee experience. Complex or sensitive matters are escalated to senior HR Shared Services staff or appropriate COEs.Job Specifications and Core CompetenciesService Delivery & Case Management (Tier 1)Serve as first point of contact for HR-related inquiries via ServiceNow, email, phone, or HR portalRespond to questions related to benefits, payroll, HR policies, compensation, employment verification, and HR systemsResolve standard inquiries using knowledge articles, Standard Operating Procedures (SOPs), and job aidsRoute complex, sensitive, or escalated cases to Tier 2 or COE partnersEnsure adherence to service level agreements (SLAs) for response and resolution timesHR Transaction Processing (Employee Lifecycle Execution)Process and validate employee lifecycle transactions, including: Pre-boarding (FTE and contingent workers) Onboarding and offboarding Job changes, promotions, transfers, reclassifications, and status updates Position management and job code/description updates Compensation and demographic data updatesMaintain accurate HRIS records and ensure data integrity across systems (UKG, PeopleSoft, or equivalent)Execute standardized workflows and ensure compliance with internal controlsHR Administrative Support (COE Enablement)Provide administrative support to HR Business Partners, Talent Acquisition, and Employee Relations teamsPrepare and maintain personnel documentation and employee recordsSupport employee relations-related administrative activities (documentation, tracking, and coordination support only)Assist with onboarding coordination, including I-9 and pre-employment documentationVerify licenses and certifications and maintain related records where applicableCoordinate communications related to HR actions and employee changesReporting, Analytics & DocumentationGenerate recurring and ad hoc reports, dashboards, and workforce metricsSupport audit reporting and compliance documentation (e.g., MAR, URAC, HR operational audits)Maintain accurate case documentation, employee records, and transaction logsSupport data validation and reporting accuracy across HR systemsCompliance, Audit & Program SupportConduct and support audits including: Personnel file audits Pre-boarding audits License/certification tracking Data integrity auditsSupport unemployment claims, employment verification requests, PSLF documentation, and related programsAssist with supply chain or administrative HR requests as neededContinuous Improvement & Service EnhancementIdentify opportunities to improve HR processes, workflows, and employee experienceRecommend updates to knowledge base articles and standard operating proceduresSupport adoption of self-service tools and HR technology enhancementsParticipate in continuous improvement initiatives across HR Shared ServicesQualifications:Education/Specialized Training/Licensure: High School Diploma or GED equivalent required. Bachelors Degree preferred.Work Experience (Years and Area): 1-2 years of HR, customer service, or administrative experienceExperience working in HR Shared Services; familiarity with HR processes and employee lifecycle activitiesSoftware Proficiencies: Microsoft Office; Outlook, TeamsExperience with HRIS or ticketing systems