Client Service Representative

Job Title Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Scheduling: Available to work Monday through Friday 7:15am to 7pm & Saturday 7:30am to 2pm. Saturday shifts are rotated and required. Occasionally, changes in our hours of operation may result in earlier closing times Monday through Friday. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! VCA Animal Hospitals