Customer Support Associate

Good knowledge of mobile operating systems: Android and iOS Experience using help desk software and remote support tools Understanding of how to troubleshoot hardware and software issues Ability to conduct research to stay on top of software and hardware trends; VoIP knowledge High School Diploma A minimum of 2-3 years of previous customer service and support experience Experience providing technical-oriented customer service Customer facing/business to business experience Preferred Experience: Experience with automotive/equipment funding or auto dealership operations; understanding of how CRM systems work Fluency in languages: Spanish, Portuguese, German, French Associate's or Bachelor's in a related field OR equivalent certification Excellent communication skills — verbal and written Strong phone presence and engagement are imperative Customer-oriented, enthusiastic, courteous, patient, and motivated to take charge of customer engagement, service provision, and incident resolution Demonstrate a willingness to learn Must be a team player but also work on your own initiative Ability to work in a fast-paced environment #J-18808-Ljbffr