Customer Service Representative

Drybar Bartender PositionThere's a brand new Drybar opening at Medley in Johns Creek, and we are looking for warm, smiling faces to welcome our guests! At Drybar we call them bartenders, and they guide the entire client experience from check-in to check-out.Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.Why You'll Love Working at Drybar:Lucrative commissions – 10% on product salesPaid time off – after 6 months for full time employeesFree Blowouts Sunday- ThursdayBonus incentives - $5–$10 for each membership soldEmployee discounts on all retail productsFlexible schedulingGrowth opportunitiesFun, positive work cultureDrybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.Key ResponsibilitiesClient Experience & Front Desk Operations Greet and check in/out clients using BookerManage client profiles and troubleshoot scheduling or POS issuesHandle payments, tips, and commissions with integrityAnswer phones and voicemails promptlyReview client notes to ensure personalized serviceShop Flow & Team Support Pair clients with stylists and manage break schedules when neededSupport shop management in maintaining smooth daily operationsServe complimentary beverages and engage clients to create a bar-like vibeMaintain clear communication with team and leadershipSales & Product Knowledge Recommend and sell products, tools, and membershipsRestock and maintain retail displaysSupport merchandising and inventory tasksCleanliness & Standards Maintain shop cleanliness and complete assigned side workFollow all opening, closing, and shift dutiesTraining & Culture Help onboard and train new BartendersContribute to a positive, team-first cultureAttend mandatory meetings and uphold Drybar's 10 Core ValuesWhat We're Looking For:1+ years of customer service experience in a fast-paced environment(e.g., retail, front desk, hospitality, or salon/spa)Experience with point-of-sale (POS) systems preferredHigh school diploma or equivalentAbility to multi-task, problem-solve, and maintain composure under pressureMust be able to stand/walk for 6–8 hours per shiftA strong track record of delivering exceptional customer experiencesTechnically savvy and comfortable with front desk operationsProfessional, friendly, and team-oriented demeanorLegal Disclaimer©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is a registered trademark owned by Helen of Troy Limited and used by DBF under license.