Technical Support Representative

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

Barracuda Networks is currently seeking highly motivated and enthusiastic Computer and Networking Technicians to join our team in Alpharetta, Georgia. In this entry-level, customer-facing role, you will provide quality support for our industry-leading networking and security products by understanding, documenting, and troubleshooting customer issues through email, phone, and chat. You will work closely with a collaborative technical support team and report directly to a Technical Support Manager. This is an excellent opportunity for individuals looking to start or grow their career in networking, cybersecurity, and technical support.

What you’ll be working on

• Create, revise and publish internal and public facing product solutions.

• Interface with customers at a high volume to solve their issues.

• Develop your skills in network and security products through on-going training.

• Document, escalate and follow through with product bugs and/or issues.

What you bring to the role

• Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.

• A customer centric focus - you always aim to make the customer happy.

• Strong troubleshooting/problem resolution skills.

• Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.

• Ability to learn and adapt to quickly changing circumstances, direction and strategy.

• Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.    

• Equity, in the form of non-qualifying options

• High-quality health benefits

• Retirement Plan with employer match

• Career-growth opportunities

• Flexible Time Off and Paid Time Off benefits

• Volunteer opportunities

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