DETAIL MANAGER

Job Description

Job Description

Job description

Automotive Detail Manager is responsible for overseeing vehicle cleaning, restoration, and finishing operations to ensure high-quality presentation. Manages detailing staff, maintains workflow efficiency, inspects completed work, and upholds company standards for cleanliness and customer satisfaction. Coordinates scheduling, inventory, and equipment maintenance while delivering consistent, showroom-quality results.

Job Responsibilities:

• Supervise, train, and lead detailing staff to ensure high-quality performance
• Assign daily tasks and manage workflow to meet deadlines and productivity goals
• Inspect completed vehicles to ensure they meet company quality standards
• Oversee all detailing services, including exterior washes, waxing, polishing, interior cleaning, and specialty treatments
• Maintain and enforce proper detailing procedures and safety protocols
• Schedule detailing jobs and coordinate with sales and service departments
• Monitor turnaround times and ensure timely delivery of vehicles
• Manage inventory of cleaning supplies, chemicals, and equipment
• Order supplies and ensure proper storage and handling of materials
• Maintain and service detailing tools and equipment
• Ensure a high level of customer satisfaction and service quality
• Track performance metrics such as productivity, efficiency, and quality scores
• Control departmental costs and assist with budget management
• Ensure compliance with environmental and safety regulations
• Train staff on proper chemical use and workplace safety standards
• Implement process improvements to increase efficiency and quality
• Maintain records of completed work and staff performance

Qualifications:

• High school diploma or GED required
• 3–5+ years of hands-on automotive detailing experience
• Prior supervisory or leadership experience preferred
• Experience in a dealership, body shop, or high-volume environment is a plus
• Strong knowledge of detailing techniques (washing, waxing, buffing, paint correction, interior cleaning)
• Familiarity with detailing tools, equipment, and chemicals
• Understanding of advanced services (ceramic coatings, paint protection film)
• Ability to identify paint defects and proper correction methods
• Proven ability to lead, train, and motivate a team
• Strong organizational and time-management skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Excellent attention to detail
• Strong communication and customer service skills
• Ability to handle customer concerns professionally
• Experience with scheduling and workflow coordination
• Inventory management and supply tracking skills
• Basic computer skills for reporting and tracking performance
• Knowledge of safety procedures and environmental regulations
• Ability to perform physical tasks and lift 25–50 lbs
• Comfortable working in various weather conditions
• Valid driver’s license with a clean driving record
• Flexibility to work weekends or extended hours as needed

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.