Solutions Implementation Manager

Job Overview The Implementation Manager, Solutions is part of the customer account team and is responsible for all aspects of pre and post‑sale implementation of a customer's contracted products and services from T-Mobile for Business. The role focuses on project management of key deliverables and on‑site installation requirements, coordinating with customers, account teams, and installation vendors to ensure on‑time delivery and a great customer experience. Job Responsibilities Implementation: Develops, delivers, and manages implementation project plans; facilitates daily, weekly, and monthly project management meetings; coordinates with customers, partners, and stakeholders; dispatches, tracks, and oversees partners performing on‑site work; keeps all stakeholders apprised of project status. Pre‑sales: Assists in acquiring new customers, works directly with customers to define project success criteria, attends customer meetings virtually or in‑person, assesses customer needs, and develops customized project plans across all T-Mobile products sold. Post‑sales: Drives follow‑up activities ensuring commitments are met, ensures handoffs to lifecycle support resources, confirms documented processes for lifecycle support and escalation, coordinates customer training, and ensures a seamless transition to support. Other: Participates in team meetings and workshops; completes required training; completes special projects as assigned; prepares and provides reporting to management. Education Bachelor's Degree or relevant work experience (Required). Work Experience 2–4 years Project Management Experience and experience working with wireless or wireline telecom LAN/WAN equipment (Required). Less than 2 years of experience supporting on‑site installations in telecom or similar environments (Preferred). Less than 2 years of experience directly interfacing with customers, sales teams, and/or partners (Preferred). Less than 2 years of experience presenting to executives (Preferred). Knowledge, Skills and Abilities Telecommunications knowledge of wireless and wireline industry, LAN/WAN equipment, and related environments such as DEMARCs, telco closets, and data centers. Strong communication skills, including verbal and email. Contract management ability: interpret contracts, evaluate and write statements of work, and develop vendor score‑cards. Project management: create project plans using Microsoft Excel, Project, or similar tools. Presentation: create effective customer‑facing presentations using Microsoft PowerPoint. MS Office Suite proficiency. Licenses and Certifications Project Management Professional (PMP) – Preferred. Travel Travel required: Yes. DOT Regulated / Safety Sensitive Position DOT Regulated Position: No. Safety Sensitive Position: No. Compensation New York Pay Range: $119,000 – $161,598. Washington Pay Range: $116,400 – $157,558. Base Pay Range: $88,900 – $160,400. Corporate Bonus Target: 15%. Annual bonus or periodic sales incentive based on role‑performance for most corporate employees. Monthly bonuses for certain Customer Care positions based on individual and/or team performance. Pay range is general; actual starting pay varies by location, qualifications, and experience. Benefits Medical, dental, and vision insurance. Flexible spending account. 401(k). Employee stock grants and employee stock purchase plan. Paid time off and paid holidays (approx. 4 weeks for full‑time, 2½ weeks for part‑time). Paid parental and family leave. Family building benefits, childcare subsidy, tuition assistance, and college coaching. Short‑ and long‑term disability, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Mobile service and home internet discounts. Pet insurance and commuter/transit programs. For more details, visit EEO Statement T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Contact If you need reasonable accommodation during the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply or inquire about a position, and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile