Front Office Manager

Job Description Job Description Join the Crew Behind Epic Stays: Front Office Manager: Our First Impression Architect At andCo Hospitality, the front desk isnt a desk. Its the heartbeat of the guest experience. We design destinations that make guests say, Wait can I live here? And it all starts the moment they arrive. Were looking for a Front Office Manager who understands that first impressions arent a moment, theyre a system. As our Front Office Manager, youll lead the team that sets the tone for every stay. Youll blend hospitality, precision, and people leadership to ensure every guest interaction feels seamless, personal, and unmistakably andCo. If you know how to balance warmth with structure, standards with empathy, and pace with poise, this role was built for you. What Youll Own Guest Experience Leadership Own the end-to-end front office guest journey: arrival, stay, and departure. Ensure every interaction reflects the andCo brand, thoughtful, polished, and human. Anticipate guest needs and resolve issues with confidence, grace, and urgency. Turn service recovery into loyalty moments, not just fixes. Front Office Operations Lead daily front desk operations, scheduling, and coverage to ensure flawless execution. Maintain operational accuracy across reservations, check-ins, check-outs, billing, and reporting. Enforce front office SOPs and brand standards with consistency and care. Partner closely with Housekeeping, Maintenance, and Resort Leadership to keep the operation flowing smoothly. Team Leadership & Development Hire, train, coach, and develop a high-performing front office team. Set clear expectations and hold the team accountable while fostering trust and morale. Create an environment where hospitality professionals feel supported, confident, and proud of their work. Lead by example: calm under pressure, present on the floor, and never above the work. Performance & Accountability Monitor guest satisfaction scores, reviews, feedback and turn insights into action. Track front office metrics including service levels, staffing efficiency, and quality standards. Support labor planning and cost awareness without sacrificing the guest experience. Use systems and reports as tools to improve performance, not just check boxes. Brand Consistency & Culture Be a daily steward of theandCoculture and service philosophy. Ensure brand standards are lived, not laminated. Reinforce a sense of pride, ownership, and professionalism at the front line. Youre Built for This Because You bring 5 years of front office or hospitality leadership experience (resort or hotel preferred). You know that hospitality is both an art and an operation. Youre organized, adaptable, and unshakable when things get busy. You lead with empathy but dont shy away from accountability. Youretech-comfortable and detail-oriented, without losing the human connection. You believe excellence isnt about grand gestures, its about getting the small things right, every time. You understand that the front desk sets the tone for everything that follows. Why This Role Matters This isnt just about managing a desk. Its about: Creating arrival moments guests remember. Building trust in the first five minutes of a stay. Supporting a team that carries the emotional weight of hospitality. Protecting the brand through consistency, care, and competence. At andCo, the front office is where the experience becomes real. Ready to Lead from the Front? If youre ready to shape guest experiences, elevate a team, and be the steady presence that makes everything work, apply now. Lets create unforgettable stays, starting at hello.