Account Coordinator

Job Description

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Cornerstone Systems is seeking an Intermodal & Truck Brokerage Account Coordinator to join our team onsite in Comstock Park, MI .

The Intermodal & Truck Brokerage Account Coordinator plays an essential role in our operations team, coordinating daily freight movements across North America while delivering exceptional service to key customer accounts. This position requires someone who thrives in a fast-paced environment, enjoys solving problems, and understands the importance of proactive communication and attention to detail.

We’re looking for a positive, self-motivated professional who can manage multiple priorities, work independently, and take ownership of the details that keep freight moving. From securing equipment and coordinating carriers to monitoring shipments and resolving service concerns, this role helps deliver the reliable transportation solutions our customers depend on.

You’ll be part of a smaller, close-knit office where collaboration matters and every person makes a direct impact. This position offers exposure to high-profile customer accounts and the opportunity to build strong relationships with customers, carriers, railroads, and teammates.

Since 1997, Cornerstone has operated with a simple purpose: “To Provide A Better Place For People To Work.”

Cornerstone believes high performance and a healthy culture can exist together. We transitioned to employee ownership because we believe ownership changes how people think. It creates accountability. Pride. Long-term commitment. Many employees have spent years building their careers here because the company believes long-term relationships, internally and externally, still matter. Integrity, honesty, respect, loyalty, and continuous improvement are not slogans here; they are expectations.

You’ll join a team that values communication, accountability, and collaboration. A place where people care about helping customers solve challenges and helping one another succeed along the way.

If you enjoy coordinating moving pieces, building relationships, and finding solutions that keep freight on track, we hope we meet soon!

WHAT YOU’LL DO →

• Coordinate daily intermodal and truck brokerage freight movements across North America, ensuring shipments are picked up, move on schedule, and arrive on time.
• Determine and secure the most appropriate and profitable equipment type or transportation mode based on customer requirements and shipment needs.
• Schedule pickup and delivery appointments according to customer requirements and service expectations.
• Source, secure, and dispatch carriers while maintaining proactive communication throughout the shipment lifecycle.
• Communicate effectively with customers, carriers, railroads, and internal teams to provide updates, address concerns, and resolve operational issues.
• Manage equipment pools and coordinate the timely return and termination of empty intermodal equipment.
• Obtain and record carrier arrival and departure times, shipment updates, and other information needed to maintain accurate operational records.
• Monitor shipment activity, identify potential delays or service disruptions, and take action to minimize their impact.
• Review and process accessorial charges while maintaining accurate supporting documentation.
• Audit work orders for accuracy and completeness.
• Generate, review, and analyze reports to support customer freight management and operational performance.
• Assist with the review and submission of customer pricing requests.
• Collaborate with teammates, support daily workload management, and provide operational backup as needed.
• Participate in an on-call rotation, including occasional evening and weekend coverage, to support customer and operational needs.
• Maintain regular, reliable attendance and follow established company procedures and service standards.
• Perform additional duties and support projects as assigned by leadership.
• Demonstrate and promote Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied.

WHAT YOU’LL NEED →

• Bachelor’s degree in Business, Transportation, Logistics, or a related field preferred, but not required.
• 3–5+ years of experience in transportation, logistics, customer service, or a related operational role preferred.
• Intermodal transportation experience preferred, but not required.
• Transportation cost management experience preferred, but not required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service skills and the ability to build positive relationships with customers, carriers, and teammates.
• Strong organizational skills with the ability to manage multiple shipments, competing priorities, and time-sensitive requests.
• Attention to detail and a proactive approach to identifying and addressing issues before they escalate.
• A strong sense of urgency, accountability, and ownership of your work.
• Effective negotiation, decision-making, and problem-solving abilities.
• Ability to work independently while contributing to a collaborative, supportive team.
• A positive, dependable, and adaptable approach to changing priorities and unexpected challenges.
• Flexibility to participate in on-call coverage and occasional after-hours or weekend responsibilities.
• Willingness to learn, develop new skills, and grow within the transportation industry.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

WHAT WE OFFER →

• Employee ownership through our Employee Stock Ownership Plan (ESOP) .
• Opportunity to support high-profile customer accounts and build meaningful business relationships.
• A collaborative, supportive team environment where your contributions are visible and valued.
• Exposure to both intermodal and truck brokerage operations.
• Opportunity to make a direct impact within a smaller, close-knit office.
• A fast-paced environment with opportunities for professional growth and development.
• A culture centered on accountability, teamwork, and continuous improvement.

Come grow with a company where your work matters, your contributions are valued, and you’re part of something bigger.