Advancement Specialist

Job Summary

The Advancement Specialist develops and implements a range of events, programs, and services that support the strategy and objectives of Stewardship within the WGCU Membership Department.

WGCU is Southwest Florida's source for PBS and NPR. A member-supported service of Florida Gulf Coast University, WGCU provides educational programming that inspires, informs and engages our community. Serving all or part of 12 counties in south and Southwest Florida, with five distinct digital TV channels, two FM radio channels, two HD radio channels, and multiple websites, WGCU delivers national and international programming, and develops, produces and delivers relevant, informative and educational local programs to the region.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties include but are not limited to:

• Assists with the recording and receipting donations, database management, and providing exceptional customer service to donors.
• Delivers outstanding customer service to donors by addressing inquiries, resolving issues, and ensuring a positive experience.
• Assists in the development, planning, and implementation of events, programs, meetings, and activities that support the strategy and objectives of the department.
• Develops a thorough knowledge of the Customer Relations Management System (CRM) database, ensuring its effective utilization. Stays informed of any system updates, enhancements, and new features, to ensure system optimization and performance.
• Prepares comprehensive reports, proposals, and correspondence to keep donors, stakeholders, and team members informed of progress, goals, and outcomes.
• Maintains and regularly updates the donor database, including contact and profile information, to ensure accurate records and timely donor communication.
• Assists in the design and development of marketing materials, brochures, promotional items, and other collateral that supports department initiatives.
• Coordinates the processing of all incoming donations, ensuring that contributions are recorded accurately and efficiently. Maintains a detailed log of all gifts received and follows established protocols for handling monetary transactions.
• Ensures compliance with organizational policies regarding the secure handling of financial data and donor information.

Other Duties:

• Assists with ordering thank you gifts, fulfillment, and inventory.
• Provides backup with the donor CRM (Allegiance) during absences within the Membership Department.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and four years of full-time experience directly related to the job functions.
• Professional work experience with data entry, records management, or clerical support.
• Computer experience in Microsoft (MS) Office (Outlook, Word, Excel and PowerPoint).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Bachelor's Degree from an accredited institution in Marketing, Communications, or closely related field.
• Experience with graphic design, social media platforms, and basic website content development.
• Experience with Allegiance software.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of and proficiency with database management applications, such as Allegiance.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and the ability to prioritize and complete simultaneous projects.
• Demonstrated ability to successfully plan and implement events.
• Ability to create, compose, and edit written materials.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
• Ability to maintain confidentiality and discretion at all times.
• Ability to work evenings, nights, and weekends as necessary.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.