Service Manager - La Crosse, WI

Service Manager

Premier Truck Group is dedicated to delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

We are seeking an experienced Service Manager with automotive, fleet, or heavy equipment service management experience to lead our team of skilled technicians at our La Crosse, WI dealership.

This role is well suited for a service leader who enjoys the industry but is looking for a more sustainable schedule. Candidates coming from environments with long hours, rotating shifts, or weekend requirements will find this position especially appealing.

What we offer: a stable Monday through Friday schedule and the opportunity to grow with a well-established, winning organization. Candidates who are willing to relocate are encouraged to apply.

Service Manager Responsibilities:

• Provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs.
• Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues.
• Prepare annual budget and monitor budgeted expenditures.
• Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership's Service Department customer, operating and profitability objectives.

Service Manager Requirements:

• A minimum of five years' experience in heavy-duty truck/engine repair and installation.
• Five years' experience in management is required.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems.
• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Experience in employee supervision and personnel administration preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and 10 key.
• Strong problem solving skills.
• Goal oriented, results focused.
• Valid Driver License required

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.