Youth Sports Program Manager

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Parental leave
• Bonus based on performance
• 401(k) matching
• Competitive salary

This is an amazing opportunity to obtain a leadership position with a super fun, fast-paced, high growth youth sports company that is having a positive impact on our community. The Program Manager is a full-time position with a competitive starting salary ($55,000-$60,000), bonus opportunities, company sponsored 401k matching plan and paid vacation and paid federal holidays.

About the Program Manager Position 
The Program Manager is responsible for the coordination and implementation of activities associated with running our youth sports leagues, clinics and camps in our four territories; Loudoun County, Central/Northern Fairfax County, Arlington/D.C. & Howard/Montgomery County Maryland. The position will mainly operate remotely with some travel throughout our territories to visit venues, market the programs, build relationships and meet with partners.

Reports to: Athletic Director

Primary Responsibilities:

Staff Recruitment, Development and Supervision:

• Recruit, interview, hire, onboard, train, supervise, and evaluate part-time staff, including instructors, officials, site managers, quality control personnel, and marketing staff. 
• Oversee scheduling and monitor staffing for all programs. 
• Works with the Athletic Director to ensure accurate payroll each week. 
• Develop and implement ongoing in-person and virtual staff training. 
• Ensure game-day processes and procedures are completed.

Volunteer Coach Recruitment, Training and Support:

• Ensure all programs have parent coaches, including substitutes as needed.
• Develop and implement ongoing parent coach training. 
• Follow-up on volunteer issues.

Quality Oversight:

• Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, Instructors/Officials and part-time marketing staff.
• Implementation of quality standards through Quality Control assessment programs.
• Weekend quality control monitoring and support for all i9 Sports programs.

Customer Relations:

• Follow-up with parents, volunteer coaches, and participants from programs, as needed.
• NPS (Net Promoter Score) monitoring and improvement initiatives.

Marketing:

• Work with the Athletic Director to develop and execute territory-specific marketing, community outreach, and partnership strategies designed to increase registrations, retention, brand awareness, and revenue growth. 

Venue Acquisition and Partnership Development:

• Secure venues for i9 Sports Programs.
• Develop and cultivate strategic partnerships to grow and improve i9 Sports programs.

Requirements and Qualifications:

• Lives in Howard County, Montgomery County MD, Arlington or D.C.
• Excellent attention to detail, pattern identification and motivated to create processes that optimize and improve the way things are done
• Strong interpersonal skills and ability to communicate with all stakeholders
• Self-motivated, works efficiently and meets reasonable deadlines
• Able to multitask, prioritize, and manage time effectively
• Enjoys a challenging, high energy and dynamic environment
• Able to make professional decisions in a fast-paced environment and own results
• Excellent verbal and written communication skills
• Capable in both a leadership and team-player role to get the job done
• Has experience playing sports and understands its potential to have a positive impact on the community if implemented correctly
• Proficiency in Google Suite, Gmail, Google Drive, etc

Work Week: avg 40 hours

• In-season Schedule (30-34 weeks per year): Thursday, Friday, & Monday; 9am-4pm; Saturday/Sunday 8-6pm hours during season (Time Slots are subject to change based on season)
• Off-season Schedule (18-22 weeks per year): Monday – Friday; 9am-5pm (subject to flexibility as other opportunities arise)

Salary: $55,000.00 - $60,000.00 per year

Flexible work from home options available.