Technical Support Representative

Technical Support AnalystEmpower construction teams as our next Technical Support Analyst! Do you thrive on solving complex technical challenges and connecting with people? Trimble is looking for a dedicated Technical Support Analyst to join our AECO team in Lake Oswego. You will play a vital role in ensuring our customers succeed by providing expert troubleshooting and guidance on our ProjectSight solutions, directly impacting the productivity of construction professionals around the globe.Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.What Makes This Role Great:You will be the primary advocate for our users, serving as the go-to expert for the ProjectSight platform. By resolving technical hurdles and building lasting relationships, you directly influence the daily efficiency of construction teams. This role offers the opportunity to master a specialized software suite while growing your technical expertise in a supportive, collaborative environment.Key Exciting ResponsibilitiesServe as the primary technical point of contact for clients, resolving issues via phone, email, chat, and screen-share meetings.Master ProjectSight and related Trimble products to provide expert-level investigations and resolutions.Manage case workloads with effective prioritization, ensuring timely communication and exceptional customer experiences.Develop and document technical solutions to expand our knowledge base for customers and support teams.Provide rotating after-hours support to ensure our clients have the assistance they need, when they need it.Essential Skills & ExperienceMinimum 2 years of experience in a software-based Technical Helpdesk or Support role.Proven experience troubleshooting browser-based software and familiarity with browser developer tools.Strong foundation in relational database architecture and concepts (SQL Server).Familiarity with iOS and Android mobile devices.Bonus Points For:Understanding of messaging technologies (MAPI, POP3/SMTP, SPF, DKIM, DMARC).Experience in architecture, engineering, or construction software (BIM, ProjectSight, Prolog).Experience with API interfaces.Logistics :Location: Lake Oswego, OR (On-Site)Schedule: M - F 8am - 5 pm PST with rotating after hours support scheduleTravel Requirement: 0%Why You'll Love Working With UsAt Trimble, we're not just a company that does good—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You will work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You will find an entrepreneurial spirit where success is often self-authored, empowering proactive doers.IT, help desk, application support, SQL, technical support, browser troubleshooting, construction technology, ProjectSight, software supportCompensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Hiring Range$19.62–$24.52Pay Rate TypeHourlyBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.