Customer Service Representative

Role Overview Life Protect 24/7 is searching for self‑motivated, high‑performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world‑class customer experience, and solidify relationships with our customer base. Schedule 9am‑7pm Monday 10am‑7pm Tuesday‑Friday 9am‑5pm every other Saturday Responsibilities Handle inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner. Listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world‑class customer experience. Review each customer’s situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns. Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer. Handling customer questions, inquiries, and complaints in a professional manner. Identifying and reporting escalated issues and complaints to management. Processing cancellations and returns. Offering savings opportunities and switching the form of payment when applicable. What We Offer Weekly Pay Paid Training Paid OT on Saturdays Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA Options 401k with Company Match Employee Development Program Employee Product Discount Beautiful Call Center Work Space Convenient access to walking trails and Norfolk Premium Outlets Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance Requirements Must be at least 18 years of age. High School Diploma or equivalent. Able to work on‑site in Norfolk, VA. Strong computer and interpersonal communication skills. 1‑2 years of customer service and retention in a contact center, service industry, or retail sales. 1‑3 years of sales experience. A customer‑focused approach with adaptability to new situations. Ability to multitask, prioritize, and manage time. Bilingual is a plus but not required. Motivation, and desire to achieve powered by YOU! Compensation $15/hr base pay | With Customer Relations based commission, Specialists can earn between $21‑$23+/HR Equal Opportunity We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Type Full‑Time #J-18808-Ljbffr Our Company