Associate Service Consultant

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description To enhance the global services team, we are hiring an Associate Service Consultant with strong and proven customer experience in the IT market to be based in our Miami, FL office. This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementation to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you. Experience / Qualifications 1+ years applicable experience managing technology implementations utilizing software tools 1+ years of MSP experience preferred Knowledge of CRM, ERP, PSA and RMM software and markets Good knowledge of Windows Operating Systems and Active Directory Proficient Microsoft Windows Server and patch management best-practice skills Experience with Routing, Switching, & Firewall/Edge technologies Working knowledge of Virtualization solutions such as VMware, Hypervisor Responsibilities Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya’s IT Complete Suite of solutions Serve as the primary technical contact throughout the entire implementation process. Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting. Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests. Define product specifications for the partner and end-users’ installation. Respond to partner inquiries and direct the resolution of outstanding issues. Monitor partner use and adoption of the software throughout the implementations Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner’s experience. Other duties as assigned. Non-Technical Skills Requirements Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel. Strong attention to detail with data-centric approach. Self-motivated, decisive, with the ability to adapt to change and competing demands. Proven team player. Demonstrate the ability to present complex technical material to both technical and non-technical customers. Preferred Skills / Certifications Bachelor’s degree in computer science or equivalent experience Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. #J-18808-Ljbffr