Sr. Product Manager

Sr. Product Manager

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.

Role Summary

The Senior Product Manager will own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce operations at scale. This includes building internal and customer-facing workflows for onboarding, catalog and menu management, ordering operations, integrations, reporting, and admin tools that improve the restaurant digital commerce experience.

Responsibilities

• Define and drive the product vision and roadmap for enterprise restaurant e-commerce tools.
• Partner with engineering, design, operations, sales, customer success, and implementation teams to deliver scalable solutions.
• Identify friction points in enterprise restaurant workflows and prioritize product improvements using customer feedback, data, and market insights.
• Build and maintain tooling for restaurant administration, merchant management, order operations, user permissions, and platform integrations.
• Establish success metrics, OKRs, and product analytics to track adoption, efficiency, and business impact.
• Lead discovery with enterprise restaurant customers to understand operational needs across multi-location and complex brand environments.
• Translate business requirements into clear product requirements, user stories, and launch plans.
• Support go-to-market efforts by enabling internal teams with product education, documentation, and feature positioning.

Qualifications

• 5-7+ years of product management experience, with experience in B2B, enterprise SaaS, ecommerce, or restaurant technology.
• Experience building platform tools, admin systems, or operational workflows for complex users and organizations.
• Strong analytical skills, including use of product metrics, experimentation, and data-driven prioritization.
• Ability to work cross-functionally in fast-paced environments and manage multiple stakeholders.
• Excellent communication and prioritization skills, with a track record of shipping high-impact products.

Preferred Experience

• Restaurant, food service, hospitality, or digital ordering experience.
• Experience with APIs, integrations, payments, commerce systems, or multi-tenant enterprise platforms.
• Familiarity with customer journey mapping, usability testing, and workflow optimization.
• Experience supporting external customers and internal teams through launch, rollout, and adoption.

Thriving at Tillster As a member of Tillster, you will embody our core values: Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Hiring Manager
3. Interview with our Product Team
4. Case Study
5. Final Interview

Pay and Benefits (USA)

• Salary is $135,000 - $165,000 DOE
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Making a Difference in the Tillster Way Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Tillster cares about the safety of all our employeeseven those we've yet to hire RECRUITMENT FRAUD WARNING We want to help you stay safe during your job search. Tillster will never: Request personal/financial information during recruitment Require payment or fees Ask for sensitive PII before a formal job offer Collect information via email or phone (only through secure channels) Extend offers without in-person or virtual interviews Red flags: All official communications come from @ tillster.com Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.