Front Desk Agent

Job Overview: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Thompson Nashville's high standards of quality.

Reports to: Director of Front Office, Front Office Manager, Assistant Front Office Managers

Key Relationships:

Internal: Bell and Door Staff, Concierge, Reservations/PBX, Housekeeping, Sales, Catering

External: Hotel guests/visitors, other hotel personnel, and vendors/suppliers.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential:

1. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

3. Ability to stand and move throughout front office and continuously perform essential job functions.

4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.

5. Ability to access and accurately input information using a moderately complex computer system.

6. Hearing and visual ability to observe and detect signs of emergency situations.

7. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

8. Individuals are required to meet the minimum bonding standards.

9. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).

Desirable:

1. High school diploma preferred.

2. Prior hospitality experience preferred.

3. Applicants with additional language skills preferred.

Physical Abilities:

· Inside with protection from weather but not necessarily changes in temperature.

· Confined work area with considerable traffic, frequent interruptions, and noise from telephones, voices, and office machines.

· Periods of standing exceeding 90 % of work shift are required.

· Physical activities include standing, talking, hearing, seeing, sitting, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, fingering, and bending.

· Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible