Senior Dynatrace Engineer

Description:

• Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring.
• Onboard/configure all applications into the Dynatrace monitoring tool for use.
• Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information.
• Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff.
• May also serve in a lead role.
• Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.
• Monitoring & Observability:
  
  • Configure, maintain, and optimize monitoring solutions using Dynatrace.
  • Enable end-to-end visibility across infrastructure, systems, and applications.
  • Develop dashboards, alerts, and health checks to ensure system health and reliability.
  • Monitor service performance and availability and set alert thresholds to minimize false positives.
• Infrastructure Systems Monitoring:
  
  • Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).
  • Support monitoring of databases, middleware, and network components.
  • Collaborate with infrastructure and cloud teams to identify trends and capacity needs.
  • Proactively identify and resolve issues before they impact production.
• Application Monitoring:
  
  • Use Dynatrace to monitor application performance and transaction flows.
  • Support synthetic monitoring and real user monitoring.
  • Work closely with application teams to ensure comprehensive monitoring coverage.
  • Assist in troubleshooting performance issues at both the application and system level.
• Incident Support:
  
  • Participate in incident response efforts related to performance and availability.
  • Provide monitoring insights during troubleshooting and root cause analysis.
  • Identify and close monitoring gaps.
• Continuous Improvement:
  
  • Enhance monitoring standards and documentation.
  • Recommend improvements to monitoring configurations and alert strategies.
  • Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Qualifications:

• Bachelor's degree in information systems, Computer Science, or equivalent experience.
• Exposure to AWS Solution Architect Professional Certification (Preferred).
• 5+ years in systems engineering, infrastructure support, or monitoring roles.
• 5+ years of hands-on experience with Dynatrace or similar APM tools.
• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
• Basic networking understanding (DNS, TCP/IP, load balancing).
• Experience with scripting or automation tools like PowerShell or Bash (preferred).
• Familiarity with Kubernetes or container monitoring.
• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
• Strong troubleshooting and analytical skills.
• Effective communication and collaboration across teams.
• Detail-oriented with a proactive mindset.
• Familiarity with enterprise log analysis frameworks and tools like Jira or Service Now.
• Knowledge of recommending baseline monitoring thresholds, KPI;s and SLA's
• Experience migrating from Dynatrace Managed to SaaS

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.