Customer Service Rep for Window and Glass Repair

Position Overview

We are seeking a customer-focused and detail-oriented Customer Service Representative to support our glass repair operations in Tempe. This role serves as the first point of contact for customers, ensuring a smooth and positive experience from initial inquiry through service completion. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced service environment.

Key Responsibilities

• Answer inbound calls, emails, and walk-in inquiries regarding glass repair services (auto, residential, and/or commercial)
• Schedule service appointments and coordinate technician dispatch
• Provide accurate quotes and service information based on customer needs
• Verify customer details, insurance information (if applicable), and service requirements
• Maintain and update customer records in CRM or scheduling system
• Communicate service timelines, delays, and updates proactively
• Collaborate with technicians and operations team to ensure efficient workflow
• Handle customer concerns, complaints, and follow-ups professionally
• Process payments and invoices as needed
• Ensure a high level of customer satisfaction and retention

Qualifications

• 1-2 years of customer service experience (experience in automotive, glass repair, or home services a plus)
• Strong communication skills (phone, email, in-person)
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced, team-oriented environment
• Basic computer skills (CRM systems, scheduling software, Microsoft Office)
• Problem-solving mindset with attention to detail
• High school diploma or equivalent required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.