Practice Success Manager

About Us

Finni Health, a rapidly growing company (400% growth, approaching profitability, backed by General Catalyst), is seeking a Practice Success manager to drive operational excellence and support our scaling efforts. We're revolutionizing Applied Behavior Analysis clinics by helping providers grow their businesses while delivering top-tier patient care.

About the Role

As a Practice Success Manager at Finni, you'll be at the forefront of empowering our providers to run thriving, high-quality practices. You'll serve as a trusted advisor and operator, helping providers navigate everything from clinical operations to revenue optimization. This is a high-impact, cross-functional role where you'll work closely with our leadership team, drive strategic initiatives, and bring operational clarity to fast-growing ABA and mental health practices. If you're energized by problem-solving, relationship-building, and helping small businesses succeed, this is the role for you.

About you

• Mission-Driven & Provider-Centric - You believe in Finni's mission to democratize autism care and are passionate about helping providers grow successful, compliant practices.
• Trusted Operator & Advisor - You're the calm in the chaos and a strategic partner to providers-able to guide them through clinical, financial, and operational decisions.
• Analytical Problem Solver - You dig deep into challenges, quantify issues, and build thoughtful, customized solutions that drive measurable outcomes.
• Process & Data-Oriented - You thrive on improving systems, managing projects, and using data to drive smart, scalable decisions.
• Resilient in Ambiguity - You're energized by the unknown, taking initiative in unstructured situations and confidently shaping strategy in fast-moving environments.

What will you do day-to-day?

• Project manage and ensure that the provider launches are progressing at the fastest timeline.
• Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni.
• Partner with providers to understand their goals of scaling their practice.
• Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support.
• Become an expert on all things Finni and answer all customer questions and concerns.
• Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.
• Work with the cofounders to build out better processes and tooling cross-functionally
• Set up SLAs and KPIs for our provider success function.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Paid Holidays