Global Customer Success Manager [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Customer Success Manager in United States.

In this strategic, high-impact role, you will lead the post-sale customer journey for a portfolio of global enterprise accounts, ensuring customers achieve maximum value from complex software solutions. You will act as a trusted advisor to senior stakeholders, guiding onboarding, adoption, and long-term retention strategies across international markets. Working in a fully remote and globally connected environment, you will collaborate closely with Sales, Product, Support, and Services teams to drive measurable outcomes. This role requires strong executive presence, cross-functional influence, and a deep understanding of customer lifecycle management in a B2B SaaS context. You will play a key role in translating customer needs into actionable insights that shape product evolution. Ideal for a proactive and relationship-driven professional, this position offers the opportunity to impact global customers and drive meaningful business results.

Accountabilities:

• Own the end-to-end post-sale customer journey for strategic global accounts, including onboarding, adoption, expansion, and retention.
• Lead Quarterly and Executive Business Reviews (QBRs/EBRs) with senior stakeholders to demonstrate value, align goals, and reinforce strategic partnerships.
• Develop and execute outcome-based success plans focused on customer goals, KPIs, and measurable business impact.
• Monitor customer health metrics, proactively identify risks, and implement mitigation strategies to ensure retention and satisfaction.
• Drive product adoption by guiding customers through best practices and aligning solutions to their operational workflows.
• Partner cross-functionally with Sales, Product, Services, and Support teams to ensure seamless customer experience and resolution of escalations.
• Capture and communicate customer feedback to influence product roadmap, innovation priorities, and continuous improvement initiatives.

Requirements

• 5–10 years of experience in Customer Success, Strategic Account Management, or Consulting within a B2B SaaS environment.
• Proven experience managing enterprise or global customer portfolios with complex stakeholder structures.
• Strong track record of leading QBRs/EBRs with executive-level audiences and driving strategic alignment.
• Ability to influence cross-functional teams without direct authority in a matrixed, global organization.
• Hands-on experience with CRM and Customer Success tools such as Salesforce, Gainsight, or equivalent platforms.
• Strong analytical skills with the ability to interpret customer data, define success metrics, and drive value realization.
• Excellent communication, presentation, and relationship-building skills across diverse cultural and business contexts.
• Experience in the printing, packaging, or label industry, or familiarity with production workflows, is highly preferred.
• Strong problem-solving mindset with a proactive, customer-first approach to challenges and opportunities.
• Ability to thrive in a remote, global, and fast-paced environment with multiple priorities.

Benefits

• Competitive annual compensation package (USD $100,000 – $110,000 base salary range).
• Remote-first work environment within the United States with flexible working hours.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company match starting from day one.
• Paid time off and additional leave benefits.
• Career development programs, onboarding support, and continuous learning opportunities.
• Opportunity to manage high-impact global accounts with strong executive visibility.
• Collaborative and inclusive international work culture.
• Exposure to enterprise-scale customers and strategic transformation initiatives.
• Long-term career growth within a global organization focused on innovation and purpose-driven impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.