IT Support Specialist

IT Support SpecialistAt Vireo Health, we're not just another cannabis company—we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business—we're building a community. As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together.Role OverviewThe IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.Impact You'll MakeDiagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)Identify and resolve system and OS-level issues within Vireo's IT environmentDefine and document best practices and strategies regarding application deployment and infrastructure maintenanceBe familiar with documentation for assigned technology, configuration standards, and infrastructure architectureParticipate in upgrade projects and installation activities for new hardware and software componentsCapabilitiesSolid understanding of IT service management and incident handling.Strong troubleshooting and problem-solving skills.Working knowledge of: Windows, Android and macOS operating systemsEntra ID, Active Directory and Group Policy, SSO.Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)Networking fundamentals (TCP/IP, DNS, DHCP, VPN)RMM and patching tools.MDMs such as Intunes, JAMF.POS systemsSurveillance systemsE-commerce platformsApplication SupportISP and telecom managementAbility to prioritize tasks and manage multiple issues simultaneously.Excellent verbal and written communication skills.Strong customer service orientation and attention to detail.Working remotely with the occasional flexibility to offer on-site support to our Maryland locationsPhysical DemandsSit Rarely 1–2 hoursStand Continuously 1–8 hoursWalk Continuously 2–8 hoursBalance Frequently 34–66%Bend Occasionally 1–33%Climb (2–6 ft) Occasionally 1–33%Crawl Occasionally 1–33%Crouch/Squat Occasionally 1–33%Kneel Occasionally 1–33%Reach (forward & overhead) Frequently 34–66%Twist (45 degrees at waist) Occasionally 1–33%Lifting/Carrying 0–10 lbs. Occasionally 1–33%11–25 lbs. Occasionally 1–33%26–50 lbs. Occasionally 1–33%51–100 lbs. Never 0%Traveling 60-75%Compensation and BenefitsCompensation: $65,000-70,000 annually depending on experienceMedical, dental, vision, and life insurance on the first of the month after you begin employmentCompetitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure401k program with an employer match after six months of employmentWhy Choose Vireo?Life's too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives. Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together. A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve. EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.