Remote SaaS Account Manager | Growth & Renewals

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts. What would you do if hired? Serve as the primary point of contact for assigned customer accounts Build and maintain strong, long-term client relationships Understand customer goals, challenges, and business needs Drive customer adoption, engagement, and overall satisfaction Manage renewals and proactively address retention risks Identify and develop upsell and cross-sell opportunities Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience Track account health, usage, and performance metrics Conduct regular check-ins, business reviews, and success planning with customers Resolve issues and escalate when necessary to ensure timely resolution Maintain accurate account information and activity in CRM systems Who are we looking for? Skills & Abilities Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely Problem-solving skills with the ability to anticipate challenges and proactively develop solutions Negotiation and influence skills to support renewals, expansions, and customer advocacy Adaptability and resilience in a dynamic, evolving business environment Ability to handle difficult conversations professionally while maintaining positive customer relationships Education & Experience 3+ years of experience in account management, customer success, sales, or another client-facing role Demonstrated experience managing a portfolio of customer accounts and building long-term relationships Experience working with cross-functional teams to deliver customer solutions and outcomes Proven track record of supporting customer renewals, retention, and revenue growth Experience in a B2B environment; SaaS or technology industry experience strongly preferred Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot) Experience conducting customer meetings, business reviews, and value-driven conversations Celigo reasonably expects to pay a base salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Celigo is proud to be A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform. Here You'll Experience Remote-first culture, built on trust, collaboration, and transparency A high-growth, inclusive work environment where innovation thrives and ideas are implemented Lightspeed learning opportunities to keep you at the leading edge of your field Exceptional coworkers who challenge and inspire you daily Competitive compensation and benefits, including: Three weeks of vacation (starting year one) Wellness days and holidays to recharge Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand. Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr