Billing Specialist I

Billing And Customer Account Specialist

Under general supervision, performs a variety of billing and customer account functions to ensure accurate, complete, and timely processing of billing services. Responsibilities include researching billing issues, maintaining customer account information, and resolving billing-related inquiries. This position requires professionalism, tact, and courtesy when interacting with customers and the general public. The position reports directly to the Billing/Collections Manager.

Essential Functions

• Demonstrates a basic understanding of customer account management and billing principles, with strong attention to detail and accuracy.
• Reviews, researches, and prepares customer accounts for billing, including reviewing exception reports, correcting billing errors, processing manual adjustments, and ensuring accurate application of rates and fees.
• Verifies meter reads are accurately imported into the billing system, maintains meter inventory and meter activity, and troubleshoots AMI meter-reading exceptions, including creating service orders when field repairs are needed.
• Prepares and monitors daily utility billing cycles, creates appropriate billing batches, reviews billing exceptions, and performs quality control to ensure timely and accurate billing.
• Reviews completed service orders and account records to ensure appropriate charges are applied and calculates adjustments for transfers, initial and final bills, rate changes, fees, and other account activity.
• Assists with customer account inquiries and clearly explains billing methods, rates, fees, charges, payments, and available payment options.
• Uses Microsoft Office applications, including Excel, Outlook, and Word, and demonstrates the ability to learn utility billing software and other business systems.
• Communicates effectively and professionally with customers, coworkers, and the public while providing excellent customer service.
• Prioritizes assignments, meets deadlines, and works effectively both independently and as part of a team in a fast-paced environment.
• Provides input on the development and revision of Standard Operating Procedures and billing procedures and performs other duties as assigned.

Minimum Qualifications

Any combination of education and experience demonstrating the candidate's ability to perform successfully in this position will be considered.

• A minimum of a high school diploma or GED issued from an approved GED Administrator.
• One (1) year of banking, customer service, clerical, administrative support, cash handling, data entry, or related experience.
• Must possess and maintain a valid State of Florida Class E Driver's License.

Preferred Qualifications

• Experience working in utility billing, accounts receivable, finance, or customer service environments.
• Familiarity with computerized billing or customer information systems.
• Experience with Microsoft Excel and data management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.