Vice President of Franchise Operations

Vice President Of Franchise OperationsWe are seeking a Vice President of Franchise Operations to lead, strengthen, and scale our franchise system. This executive will be responsible for driving unit-level performance, improving franchisee profitability, and building a disciplined, accountable field organization.This is not a maintenance role. We are looking for a leader who understands franchise economics, knows how to build trust with franchisees while holding high standards, and can translate strategy into consistent execution across the system.The VP of Franchise Operations will oversee field operations, franchise business consultants, operational standards, and performance management across all franchised locations.Key ResponsibilitiesFranchisee Performance & ProfitabilityDrive same-store sales growth and unit-level EBITDA improvement across the systemAnalyze and optimize labor, food cost, and operational KPIsImplement structured performance management processes for underperforming franchiseesPartner with franchisees to develop business improvement plansField LeadershipLead and develop the Franchise Business Consultant (FBC) teamEstablish clear operating rhythms, reporting structures, and accountability standardsBuild a coaching-first culture while maintaining performance disciplineEnsure consistent execution of brand standards across all locationsOperational ExcellenceStandardize and simplify operating procedures and playbooksDrive improvements in food quality, speed of service, guest experience, and compliancePartner with Supply Chain, Marketing, and Training to ensure alignmentSupport successful new unit openings and operational readinessFranchisee RelationshipsServe as a senior point of contact for key franchise groupsBuild credibility and trust while holding firm to brand standardsSupport franchise advisory councils and system-wide communicationGrowth & ScalabilityCollaborate with Development on site selection and pre-opening executionEnsure operational infrastructure can support new unit growthBuild scalable systems that reduce variability across marketsWhat Success Looks LikeImproved unit-level economics and franchisee profitabilityHigher franchisee satisfaction and stronger system alignmentReduced variability in operational executionImproved compliance and audit scoresA strong, accountable, and high-performing field teamQualifications10+ years of multi-unit restaurant operations experience5+ years in franchise operations leadershipProven track record of improving same-store sales and margin performanceExperience leading field teams across multiple regionsStrong understanding of franchise agreements and franchisee dynamicsAbility to balance relationship-building with operational disciplineData-driven decision maker with strong financial acumenPreferredExperience in PE-backed or growth-stage restaurant brandsExperience in turnaround or underperforming systemsMulti-brand or national franchise exposure