HVAC Service Technician

At Russett Southwest , we’ve proudly served homeowners throughout the Tucson area by delivering exceptional HVAC service built on integrity, craftsmanship, and customer care. As we continue to grow, we’re looking for experienced HVAC Service Technicians who take pride in diagnosing problems, providing solutions, and delivering outstanding customer experiences. This role is more than fixing HVAC systems—it’s about building trust with homeowners, educating customers on their options, and representing Russett Southwest with professionalism every day. If you’re technically skilled, customer-focused, self-motivated, and ready to grow with a company that invests in its people, we’d love to meet you. Compensation & Pay Structure Pay: $55,000.00 - $150,000.00 per year (Performance Pay) Competitive Performance-Based Pay High earning potential for motivated service technicians Performance incentives and bonus opportunities Year-round work with consistent scheduling Benefits Medical, dental, and vision insurance 401(k) with company match Paid Time Off & Paid Holidays Employee Assistance Program (EAP) Long-term career stability Tools & Support Company vehicle Gas card Company phone and iPad Company-provided uniforms Fully stocked warehouse and parts support Ongoing technical support from experienced leadership Growth & Development Ongoing HVAC technical training Leadership development opportunities Manufacturer and industry certifications Career advancement opportunities into senior technician and leadership roles Team & Culture Supportive, team-oriented environment Employee appreciation events Leadership that invests in employee success Family-oriented company culture Opportunities to build a long-term career The Role (What You’ll Own) As an HVAC Service Technician , you’ll be responsible for diagnosing, repairing, servicing, and maintaining residential HVAC equipment while providing exceptional customer service. You will: Diagnose residential HVAC system issues accurately Perform repairs, maintenance, and system tune-ups Educate homeowners on repair options and system performance Recommend solutions that best meet customer needs Deliver a professional, 5-star customer experience on every call Maintain accurate service documentation using company technology Key Responsibilities Service & Technical Execution Diagnose and repair residential heating and cooling systems Perform preventive maintenance and seasonal tune-ups Troubleshoot electrical, mechanical, airflow, refrigerant, and control system issues Repair furnaces, heat pumps, air conditioners, package units, mini-splits, and related equipment Test system performance and verify proper operation Maintain accurate service records and complete required paperwork Maintain clean, organized service vehicles and work areas Customer Experience Build trust with homeowners through professionalism and honesty Clearly explain system issues and recommended solutions Present repair and replacement options when appropriate Deliver exceptional customer service that earns 5-star reviews Protect customer homes by maintaining a clean work environment Safety & Accountability Follow all company safety policies and OSHA guidelines Maintain company vehicle, tools, and equipment Accurately complete service tickets and required documentation Maintain productivity and efficiency expectations Communicate effectively with dispatch and management What We’re Looking For 24+ years old with a valid driver’s license and insurable driving record Ability to pass a background check and pre-employment drug screen (including marijuana) 3+ years of residential HVAC service experience preferred Strong diagnostic and troubleshooting skills Experience servicing furnaces, air conditioners, heat pumps, and package units EPA Certification preferred Excellent customer service and communication skills Ability to work independently while managing multiple service calls Comfortable working in attics, crawl spaces, rooftops, and Arizona weather conditions Strong work ethic, professionalism, and accountability Important This is a customer-facing position where professionalism and communication matter. Peak summer season may require overtime and extended hours. Technicians are expected to maintain high-quality workmanship and represent Russett Southwest with integrity. Success in this role comes from strong technical ability, customer satisfaction, efficiency, and consistent performance. Experience Residential HVAC Service: 3+ years preferred Residential diagnostics and repair experience preferred License/Certification EPA Universal Certification preferred Valid Driver’s License required #J-18808-Ljbffr Russett Southwest