Service Manager

Job Description

Job Description

As a Service Manager at Paradise Door and Service, Inc, you will be responsible to drive the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. You will collaborate closely with our internal teams, vendors, and clients to ensure service calls are completed on time, within budget, and to the highest quality standards. Your exceptional leadership skills and service expertise will contribute to the continued growth and success of our company.

Responsibilities:

• Build a strong client base
• Direct the activities of service technicians as well as share on service and on-call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue. Visiting new and existing customers a must.
• Meet or exceed service goals including incoming business, sales, billable time/actual time ratio, service delivery, margin rates, inventory etc.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding targets.
• Form high performing teams and lead efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving goals in the profitable installation, maintenance and repair of commercial door products and the growth of the service direct customer base.
• Analyze, develop and implement systems and process productivity enhancements. • Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Audit of all incoming work orders for accuracy i.e., part numbers, door numbers, signatures, customer Forms, PO numbers and NTE.

Qualifications:

• A valid state driver’s license, without restrictions, is required for this position.
• A clean driving record
• Ability to work nights and/or weekends as necessary
• Proven track record of success
• 5+ years commercial manual and automatic door experience
• Ability to work in a fast paced, chaotic environment
• Proven team builder and player
• Strong business acumen ( Drive productivity finance understanding, data analysis)
• Demonstrated communication skills
• Excellent team and interpersonal skills
• Strong detail orientation
• Strong computer skills (Microsoft applications, bluebeam, Spreadsheets, word processing)