Billing Operations Analyst

Datadog's Finance team collaborates with teams across the organization, providing commercial, operational, and analytical support to ensure that Datadog's business continues to grow as rapidly and efficiently as possible.

We are seeking a Billing Operations Analyst to join our growing Finance team at Datadog. As a member of the Billing Operations team, you will serve as a trusted partner within the Finance organization, delivering support to a wide range of internal departments and external customers. In this role, you will play a meaningful part in key initiatives designed to drive operational efficiency and create lasting impact across multiple teams and stakeholders.

What You'll Do:

• Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
• Partner closely with cross-functional teams-including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product-to provide support and insights into Datadog's billing practices.
• Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
• Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
• Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses.
• Contribute to ad-hoc projects and process improvement initiatives as they arise.

Who You Are:

• Bachelor's degree in Accounting, Finance, or Computer Science.
• 1-3 years of relevant professional work experience.
• Proficiency in Google Sheets and/or Microsoft Excel.
• Excellent written and verbal communication skills.
• Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes.
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.

Bonus Points:

• Prior experience in a SaaS environment.
• Hands-on experience with NetSuite and/or Salesforce.
• Working knowledge of SQL.
• Experience with data visualization tools such as Tableau and/or Metabase.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$64,000-$94,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.


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