Family Engagement & Enrollment Manager

Job Description

Job Description

Description:

Lead the Connections That Help Children and Families Thrive

Every child deserves a strong start, and every family deserves someone who can help them navigate the journey. As TRF's Family Engagement & Enrollment Manager, you will play a critical role in connecting families to high-quality early education while building lasting partnerships throughout the community.

This is more than an enrollment position. It is a leadership role that combines community outreach, family engagement, regulatory compliance, and team development to ensure children have access to the services they need. You will oversee the enrollment process from recruitment through eligibility and enrollment while creating meaningful opportunities for families to become active partners in their child's education.

• Enjoy building relationships with families and community partners
• Are passionate about expanding access to early childhood education
• Thrive in organized, fast-paced environments where details matter
• Have experience leading teams and improving processes
• Can balance compliance with exceptional customer service
• Love finding creative ways to connect people with resources

• The opportunity to lead enrollment and family engagement across multiple TRF programs
• Experience managing outreach, recruitment, compliance, and community partnerships
• The ability to make a lasting impact on children and families before they ever enter the classroom
• Leadership experience supervising staff and collaborating with program leadership
• The chance to shape how families experience TRF from their very first interaction

In this role, you will oversee all aspects of family engagement and enrollment.

Essential Duties and Responsibilities

• Plan, develop, and administer community outreach, family engagement, and enrollment operations, including setting goals, directing and training staff, and evaluating program activities to ensure goals and regulatory standards are met.
• Assist in the preparation of agency enrollment and eligibility policies and procedures, and ensure they remain current with Title 5 and funding source requirements.
• Oversee preparation, organization, and maintenance of accurate, up-to-date enrollment paperwork according to TRF, licensing, and government contract compliance guidelines; ensure routine file monitoring (physical and electronic) and review all submissions for accuracy, consistent with Title 22, CCR § 101226 (Children's Records).
• Determine the need for recruitment activities and lead outreach and recruitment efforts, including attending and presenting at community collaboration meetings, presenting to line staff at community agencies, and representing TRF in a professional manner.
• Oversee eligibility and enrollment of children and families in accordance with Title 5, CCR § 18106 (admission priorities and waiting list) and applicable Education Code eligibility and priority provisions (EC §§ 8208, 8210, 8211, 8263).
• Provide eligibility intake training and technical assistance to Site Directors and Enrollment staff; serve as a resource for compliance clarification on eligibility monitoring findings and concerns.
• Assist parents with completing required enrollment forms, including collecting all required documentation needed for enrollment and income calculation, and ensure all enrolled parents receive accurate information and forms when any change in enrollment status occurs.
• Develop and coordinate supporting materials for enrollment and outreach, including forms, letters, flyers, memos, reports, and social media content.
• Coordinate services with other administrative staff to ensure all required reporting is completed accurately and submitted by established deadlines.
• Plan and implement family engagement activities, including parent education, parent groups, orientations, and community events, in coordination with the Program Support Coordinator.
• Develop and maintain community partnerships to enhance TRF's outreach, recruitment, and family engagement efforts.
• Collect fully completed CACFP Food Applications from each family, including yearly re-certifications, and ensure all food program documents are provided to the appropriate supervisor in a timely manner, consistent with CACFP requirements (7 CFR Part 226).
• Ensure all required licensure paperwork is maintained in each child's file as required by Community Care Licensing (Title 22, CCR §§ 101217, 101226), TRF policy, and the California Department of Education.
• Monitor and update enrollment, eligibility, and family engagement data using DRDPTech and other CDE-approved or TRF-designated data systems; prepare data reports for program use and for submission to funding sources as required.
• Immediately report any suspicion of child abuse or neglect to the designated supervisor and to the appropriate child protective agency, in accordance with mandated reporter duties under Penal Code §§ 11165.7 and 11166.
• Regularly travel throughout TRF's Santa Ana and Riverside service area to attend site visits, community outreach events, partnership meetings, and family engagement activities, using reliable personal transportation.
• Manage a flexible work schedule that includes coordinating, attending, and preparing for meetings and/or events in the evenings and weekends.
• Maintain courteous, kind, and professional demeanor in all communications with TRF staff, co-workers, clients, volunteers, vendors, other professionals, and children at all times.
• Perform additional assignments and duties as assigned, including special projects, and keep supervisor informed on all eligibility, enrollment, and family engagement-related issues.

Professional and Ethical Standards

• Maintain confidentiality in accordance with Agency policy and legal requirements.
• Be honest, reliable, and dependable.
• Respect and maintain rights and privacy of all staff, parents, and children.
• Attend mandated trainings and meetings, and seek out staff development opportunities.
• Work as a team member with all staff and maintain a positive work ethic.
• Act conscientiously in performing routine duties.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree preferred in Social Work, Early Childhood Education, Public Administration, or a related field; equivalent combination of education and experience considered.
• Minimum three (3) years of experience in an early childhood education, family services, or community engagement setting working with administration, eligibility, and enrollment; supervisory or management experience preferred.
• Demonstrated experience building and sustaining community partnerships (e.g., with schools, social service agencies, faith-based organizations, or community collaboratives) in support of outreach and recruitment goals.
• Bilingual English/Spanish preferred.
• Experience completing enrollment, recruitment, and providing parental assistance.
• Able to exchange routine information using tact and persuasion as appropriate.
• Good oral and written communication skills.
• Ability to complete daily, weekly, monthly, and quarterly tasks utilizing independent thinking skills.
• Ability to read, analyze, and interpret technical procedures and government regulations, including Title 22 and Title 5 of the California Code of Regulations.
• Ability to effectively communicate with community members and groups, managers, regulatory agencies, and families, both individually and in group settings.
• Strong organizational skills, attention to detail, ability to work collaboratively, and effective communication with educators and families.
• Knowledge of software programs such as MS Office Suite, Learning Genie, Google Suite, DRDPTech, and ECE Data Reporting Platforms.
• Able to resolve conflicts; gentle, kind, creative, and resourceful. Demonstrated ability to work effectively with people. Excellent problem solving, planning, and organizational skills.

Additional Requirements

• Must possess a valid CA driver's license, maintain reliable transportation, and provide evidence of automobile insurance, in order to travel regularly between TRF sites and community locations throughout the Santa Ana and Riverside service area.
• Must successfully pass a pre-employment health screening/physical examination and provide a current TB clearance, per Title 22, CCR § 101216(f) and Health and Safety Code § 121525.
• Must complete a criminal record clearance through Community Care Licensing (DOJ/FBI/CACI), per Title 22, CCR §§ 101170–101174.
• Must complete Mandated Reporter Training within the timeframe required by Health and Safety Code § 1596.8662, and renew every two years; mandated reporter status and duties are established under Penal Code § 11165.7.
• Submission of satisfactory proof of identity and legal authorization to work in the United States. If you fail to submit this proof, federal law prohibits us from hiring you.

Regulatory Compliance References

• Eligibility, enrollment, and priority-of-service requirements are governed by Title 5, CCR § 18106 (waiting list/admission priorities) and applicable sections of the Education Code (§§ 8208, 8210, 8211, 8263), as well as funding source (e.g., CDE Early Learning and Care Division) requirements.
• Personnel and children's records requirements are governed by Title 22, CCR §§ 101170–101174 (background clearance), 101216(f) (health screening), 101217 (personnel records), and 101226 (children's records/confidentiality).
• Mandated reporting duties and training requirements are governed by Penal Code §§ 11165.7 and 11166, and Health and Safety Code § 1596.8662.
• This position does not reference Head Start Program Performance Standards; compliance obligations for this role are governed exclusively by Title 22 Community Care Licensing regulations, Title 5 CDE regulations, and applicable TRF policy.

Compensation: $72,000.00 to $75,000.00