Strategic Planning Manager

Strategic Planning Manager

Under the general supervision of the Corporate Compliance Officer, the Strategic Planning Manager guides activities that are directly related to the strategies, goals, and objectives of the Detroit/Wayne Integrated Health Network (DWIHN).

Principal duties and responsibilities:

• Develops and maintains systems to monitor, measure, and report performance and achievement of programs, long-term goals, and strategic initiatives
• Provides planning support for DWIHN
• Plans the implementation of tasks associated with Strategic Goals
• Assists in data collection and analysis
• Manages policy and procedure
• Develops, creates, and presents reports to the Quality Improvement Steering Committee, Program Compliance Committee, DWIHN Board, and Michigan Department of Health and Human Services
• Assists executive leadership in developing and approving annual goals
• Ensures NCQA accreditation standards are consistently met
• Conducts organizational reviews to identify strengths, weaknesses, and opportunities and to evaluate operational effectiveness
• Plans and directs DWIHN's strategic and long-range goals with Chiefs, Directors, Unit Administrators, and Managers
• Facilitates quality improvement and strategic planning workgroups
• Manages strategic initiatives
• Provides guidance to DWIHN staff in the areas of strategic planning, quality improvement, project planning, and the use of project management-type software
• Develops training materials and provides training in a one-on-one or classroom environment
• Presents classes on quality improvement concepts and tools available to the entire organization to improve institutional knowledge about the total quality improvement process
• Creates, builds, and updates project charts, schedules, plans, and budgets
• Prepares status reports and work breakdown structure
• Prepares meeting agendas and meeting minutes; distributes meeting documents; and maintains and monitors action item listings as necessary
• Provides solutions to complex business problems and makes recommendations to senior management to improve strategic initiatives and technical processes
• Utilizes primary and secondary research methods to identify best practices and opportunities for the organization
• Works with colleagues and subject matter experts (SME) to foster a collaborative environment in order to stay informed on changes in the healthcare payor and broader healthcare industries that may impact enterprise strategies
• Ensures the departmental Subject Matter Expert (SME) submits the self-assessment for their assigned NCQA standard
• Ensures the departmental SME submits the appropriate supporting documentation for each NCQA Standard and Element for the assigned standard
• Validates that the final documentation submitted for each NCQA standard is complete and compliant
• Delivers gap analysis between the NCQA self-assessments submitted and the required standards
• Ensures a successful NCQA accreditation survey
• Delivers gap analysis as it relates to current performance and strategic goals
• Performs related duties as assigned

Knowledge, skills, and abilities (KSA's):

• Knowledge of National Committee on Quality Assurance (NCQA) accreditation standards
• Knowledge of Quality Assurance and Quality Management
• Knowledge of Michigan Medicaid Standards
• Knowledge of Behavioral Health Evidence Based Practices
• Knowledge of Integrated Health initiatives, practices, and procedures
• Knowledge of DWIHN standards, policies, and procedures
• Knowledge of the DWIHN provider network
• Knowledge of the Michigan Mental Health Code
• Knowledge of MDHHS policies, rules, regulations, and procedures
• Leadership skills
• Training skills
• Project management skills
• Action planning skills
• Strategic thinking skills
• Assessment and evaluation skills
• Goal setting skills
• Planning skills
• Ethical decision-making skills
• Corrective Action skills
• Organizational skills
• Time Management skills
• Presentation skills
• Implementation skills
• Skill at meeting deadlines
• Multitasking skills
• Prioritizing skills
• Computer skills
• Teamwork skills
• Ability to communicate orally
• Ability to communicate in writing
• Ability to work effectively with others
• Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population
• Judgement/Reasoning ability

Required education: A Master's Degree in Social Work, Psychology, Counseling, Business Administration, a Human Service, Social Service, or a related field.

Required experience: Five (5) years of mental health experience.

Work experience must include the following: Clinical experience, supervisory experience, Quality Assurance/Quality Management experience.

Required license(s): A valid state of Michigan driver's license with a safe and acceptable driving record.

Working conditions: Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the state of Michigan.

This description is not intended to be a complete statement of job content, rather to act as the essential functions performed. Management retains the discretion to add or change the position at any time.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.