Logistics Coordinator/ Customer Service Specialist - Remote Iowa

Job Description

Job Description

Remote Opportunity After Training

Are you passionate about customer service, problem-solving, and international logistics? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Logistics Coordinator / Customer Service Specialist to join our growing team.

In this role, you'll be the key connection between customers, carriers, international agents, and internal teams, ensuring freight shipments move efficiently around the globe. You'll help resolve challenges, provide exceptional customer support, and contribute to operational excellence while building lasting client relationships.

This position offers the opportunity to work remotely after successful completion of training.

Why You'll Love This Opportunity

• Remote work flexibility after training
• High-impact role with direct customer interaction
• Collaborative and supportive team environment
• Opportunity to grow within the logistics and transportation industry
• Exposure to international shipping, supply chain operations, and freight forwarding
• A dynamic role that combines customer service, operations, and problem-solving

What You'll Do

Customer Service & Client Support

• Serve as the primary point of contact for customers, providing professional, responsive service.
• Communicate shipment status updates, issue resolutions, and transportation solutions.
• Build strong relationships with customers, vendors, carriers, and international agents.
• Deliver a best-in-class customer experience while managing multiple priorities and deadlines.

Logistics & Shipment Management

• Monitor and coordinate domestic and international shipments from origin to destination.
• Proactively identify and resolve shipment delays, service disruptions, and operational challenges.
• Ensure accurate shipment processing and tracking through the Transportation Management System (TMS).
• Maintain complete and accurate shipment documentation and records.
• Ensure compliance with import/export requirements and international shipping regulations.

Problem Solving & Process Improvement

• Investigate operational issues, identify root causes, and implement effective solutions.
• Collaborate with internal teams and external partners to resolve shipment-related concerns.
• Provide recommendations to management on process improvements and service enhancements.
• Support continuous improvement initiatives that increase efficiency and customer satisfaction.

Pricing & Business Support

• Obtain vendor pricing and prepare competitive freight quotes.
• Assist customers and agents with transportation pricing and logistics solutions.
• Support sales and business development efforts through customer follow-up and account support.
• Set up and maintain customer accounts within CargoWise and other operational systems.

What We're Looking For

Preferred Qualifications

• 3+ years of experience in international logistics, freight forwarding, transportation, or supply chain operations
• Experience coordinating import/export shipments
• Knowledge of Incoterms, customs procedures, and international shipping documentation
• Experience using Transportation Management Systems (TMS), preferably CargoWise
• Strong understanding of global logistics and supply chain operations
• Ability to manage multiple shipments and priorities simultaneously

Key Skills

• Excellent customer service and relationship-building abilities
• Strong communication skills, both written and verbal
• Exceptional problem-solving and critical-thinking skills
• High attention to detail and organizational abilities
• Strong sense of urgency and ability to work independently
• Proficiency with Microsoft Office applications and logistics software platforms

Ideal Candidate

The successful candidate is a self-starter who enjoys taking ownership of customer accounts, solving complex logistics challenges, and building strong relationships with clients. You are energized by a fast-paced environment, remain calm under pressure, and are committed to delivering exceptional service every day.

If you're ready to take the next step in your logistics career and join a company that values customer service, teamwork, and operational excellence, apply today!

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