Global Account Manager

Overview

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.


Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.


We connect people with products throughout the world.

Responsibilities

• Responsible for managing overall business relationship for assigned accounts

• Manage completion of customer presentations, QBR Meeting Materials and other internal reports and presentations as required.

• Manage continued overview of the account status and reporting as required using aligned tools

• Identifies opportunities within Customers' supply chain to drive growth

• Partner with other departments (e.g. Sales, Corporate/Regional Staff, and Operations Teams) to ensure continual and consistent service and growth

• Ensures all operational functions are performed in a timely, cost-effective manner

• Analyze for process improvements and ongoing performance of accounts

• Provide spot/ad hoc quotes as requested by Customer and/or Global Sales

• Respond to complex logistical matters and questions

• Oversee implementation of new lanes or other customer business initiatives (productivity improvements, EDI etc)

• Teamwork - Must work professionally and effectively with key sales and operations staff worldwide in order to achieve macro target revenue goals.

• Communication/Feedback - Accept feedback willingly; develop and maintain positive working relationships with management, peers and co-workers.

• Process Improvement - Identify new administrative, sales or operations processes that increase overall team efficiency and enhance professionalism and make recommendations for implementation to management.

• Develop, improve and maintain Professional and Technical Knowledge by staying current with important industry issues and networking with co-workers, customers and industry contacts.

• Coaching to Program Managers and Operations on Industry and Customer trends and expectations

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required.


Salary Range: $85,000 - $105,000

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

Minimum Requirements, Education, and Experience:

• Bachelor of Science/Arts, or equivalent work experience.
• 3-5 years' experience in account management and Sales experience in the Logistics industry.
• Strong communication skills, ability to conduct Sr. Level corporate meetings and executive presentations.
• Strong Self-motivation and strategic focus, ability to quickly identify key decision makers and opportunities.
• Ability to close business, clearly identify short and long-term global opportunities within existing account base,
• Strong teamwork skills and inclination
• High level negotiating skills, ability to negotiate global contracts and processes.
• Strong computer and analytical skills - PowerPoint, Word, and Excel

Skill Sets Required:

• Strong Communication skills - ability to conduct Sr. level corporate meetings and executive presentations.
• Strong self-motivation and strategic focus - ability to quickly identify key decision makers and opportunities.
• Ability to close business - clearly identify short and long-term Global Opportunities
• High level of negotiating skills - ability to negotiate global contracts and processes
• Strong coaching skills. Coach and mentor Regional/Local Sales staff

Behavioral Requirements:

• Strong leadership, management and organizational skills
• Strong teamwork skills and inclination
• Strong communications skills - listening, public speaking, providing and receiving feedback
• Process improvement
• Influencing skills in a matrix environment
• Ability to understand, develop and maintain multi-cultural relationships
• Patience - ability to deal with complex processes that may involve multiple levels of approval

Organization Relationships:

Will work with all levels in the organization and Customers.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.