Veterinary Receptionist

Veterinary Receptionist

Join Bulger Veterinary Hospital and become part of a compassionate, fast-paced veterinary team providing General Practice, 24-hour Emergency Services, and Specialty Medicine. If you're passionate about client service, thrive in a collaborative environment, and enjoy helping both people and pets during important moments, we'd love to meet you.

$18$22 per hour, based on experience and skillset

Full-time; Four 9-hour shifts per week Includes one weekend shift each week

Full-time benefits include:

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE)
• Generous PTO + paid holidays
• Employee referral bonuses & employee pet discount
• 401(k) with employer match
• Medical/Dental/Vision + disability and life insurance
• HSA/FSA options
• Veterinary Technician Education Sponsorships + VTNE reimbursement
• CVT/LVT/RVT license reimbursement
• VTS financial support and onsite mentorship

As a Veterinary Receptionist (Client Care Specialist), you'll be one of the first points of contact for our clients and patients. You'll help create a welcoming, supportive experience for pet owners while assisting our medical teams in a busy multi-doctor, multi-specialty hospital environment. This role is ideal for someone who enjoys helping people, communicating clearly, staying organized in a fast-paced setting, and bringing empathy to every interaction.

• Welcome clients and patients while providing a warm, professional experience
• Prepare and review electronic medical records
• Assist with appointment scheduling and general client communication
• Answer incoming phone calls and direct inquiries appropriately
• Process payments and assist with financial transactions
• Support medication fulfillment with attention to detail
• Provide compassionate support to clients during urgent and end-of-life situations
• Maintain accurate documentation and communication across departments

We're looking for candidates who are:

• Passionate about delivering outstanding client service
• Friendly, professional, and welcoming in a fast-paced environment
• Strong communicators with excellent organizational skills
• Able to multitask while maintaining attention to detail
• Comfortable working collaboratively with multiple departments and medical teams
• Flexible with scheduling, including weekends and occasional holidays
• Fluent English speaking and reading skills required

Preferred Experience:

• Veterinary reception experience
• Medical secretary experience
• Customer service or hospitality experience

Bulger Veterinary Hospital provides comprehensive veterinary care through General Practice, Emergency, and Specialty Medicine. We're committed to advancing veterinary medicine through excellence in patient care, education, and service while strengthening the human-animal bond. Our mission is to advance the veterinary profession by leading in medicine, education, business, and compassionate care.

Our Lawrence location is accessible from many surrounding communities, including:

• Lawrence
• Andover
• North Andover
• Haverhill
• Methuen
• Salem
• Nashua
• Lowell
• Dracut
• Tewksbury

This role may also appeal to candidates commuting from the greater Merrimack Valley and southern New Hampshire region. Relocation Opportunity Considering a move? Lawrence offers easy access to both the Boston metro area and southern New Hampshire, with a strong veterinary community and a lower cost of living compared with downtown Boston. If you're relocating for the right opportunity and looking to join a collaborative, mission-driven veterinary hospital, we encourage you to apply.