Billing Analyst

Billing Analyst HOUSTON, United States, 77056 ENGIE North America Inc. Skilled ( >3 experience What You Can Expect The Analyst I, Retail Ops will be responsible for, but not limited to, learning and supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers. Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie's Retail C&I customers. Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues. Apply business judgement in dealing with customer issues, billing problems, and data requests. Update and review daily reporting to support several internal daily operational processes. Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting. Implement new measures to improve quality control process for outgoing invoices. Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes. Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded. Achieve excellence by delivering on key performance indicators (KPI's). Train new team members and constantly review the training materials to ensure these documents are updated and relevant. What You'll Bring Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree. 0-2 years of analytical experience in a business environment. Direct billing experience highly preferred. Billing or ops experience in multiple markets preferred. Experience with SQL, macros, MS Access preferred. Why ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. #J-18808-Ljbffr ENGIE Impact