Banquet Supervisor (DoubleTree by Hilton Portland)

Job Title: Banquet Supervisor/ Banquet Captain

Location: DoubleTree by Hilton, Downtown Portland, Oregon

Job Overview:

The DoubleTree by Hilton in Downtown Portland, Oregon, is seeking a dedicated and experienced Banquet Captain to oversee the execution of our events and banquets. The Banquet Captain will be responsible for managing banquet staff, ensuring exceptional service, and coordinating with clients to deliver successful events. The ideal candidate will have a strong background in event management, excellent leadership skills, and a commitment to providing outstanding guest experiences.

Key Responsibilities:

• Supervise and coordinate all banquet functions, ensuring efficient and smooth operations.
• Lead, train, and manage banquet staff, including servers, bartenders, and setup crew.
• Oversee the setup, execution, and breakdown of events according to client specifications and hotel standards.
• Communicate effectively with clients before, during, and after events to ensure satisfaction and address any concerns.
• Collaborate with the culinary team to ensure timely and accurate food and beverage service.
• Maintain a high level of service by inspecting the cleanliness and appearance of event spaces.
• Ensure compliance with health and safety regulations and hotel policies.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage inventory and supplies for banquet operations.
• Assist in developing and implementing standard operating procedures for banquet services.
• Conduct pre-event meetings with staff to review event details and assign responsibilities.
• Monitor event timelines and make adjustments as necessary to ensure smooth execution.
• Maintain accurate records of event details, billing, and staff hours.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2-3 years of experience in banquet or event management, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to handle multiple events and tasks simultaneously.
• Strong organizational and time management abilities.
• Proficiency in event management software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to lift and carry heavy items (up to 50 lbs) as needed.

Benefits:

• Competitive salary and benefits package. The Hourly wage starts at 21$ per hour plus tips. The average tips increase the pay up to an average of 29$ an hour. 
• Opportunities for career growth and development.
• Hilton employee benefits like discounts on rooms (For example some room rates allow you to stay in Vegas for 50$ a night)
• Employee discounts on hotel stays and dining.
• Free Trimet pass for anyone who lives in Oregon
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.