AI Operations Lead, Original Content Operations

Role Number: 200645529-0836

Summary

Join a highly-energized environment with talented creative and operational minds within Apple's Original Content Operations team. We are seeking a visionary and hands-on AI Operations Lead to spearhead the strategic integration and operationalization of Artificial Intelligence. This role is crucial for transforming how our teams work, driving significant efficiency gains by leveraging AI to scale our existing strengths and proven operational methods, and fostering innovation across Original Content Operations.

Description

You will be the catalyst for change, constantly identifying repetitive tasks and building intelligent, AI-powered workflows to empower our teams. This involves the strategic ability to think big, envisioning large-scale AI transformation, while pragmatically breaking down complex workflows into manageable, automatable components. Beyond technical implementation, a critical aspect of this role is driving behavioral adoption, ensuring that the solutions we build are embraced and utilized. You will operate outside the day-to-day execution, singularly focused on making our content operations more efficient through the strategic application of AI. This role will bridge the gap between operational needs and technical capabilities, fostering close collaboration with internal engineering and systems teams to scale AI innovations within Apple's robust technology environment. This role requires a deep passion for AI, a "tinkering" mindset, and a strong process orientation. We are looking for an "AI native" – someone who lives and breathes the latest in AI and is eager to apply that knowledge to revolutionize our operations.

Minimum Qualifications

• 5-7 years of progressive experience in operations management, process optimization, or a related field. This includes a minimum of 3-5 years specifically applying Artificial Intelligence (AI) and Machine Learning (ML) to drive operational transformation.

• We value candidates who are 'AI native' and possess deep, hands-on expertise in AI/ML. For such exceptional candidates demonstrating strong operational acumen, we may consider a slightly shorter overall operations tenure.

• Deep, hands-on experience with cutting-edge AI/ML tools and concepts, including practical application of large language models (LLMs) like Gemini and Anthropic, with a strong emphasis on clear and effective communication techniques to elicit desired outputs from AI models.

• Proven ability to identify operational inefficiencies and design/implement practical, scalable automation solutions.

• Demonstrated ability to collaborate effectively with engineering, product, and cross functional teams to deliver technology solutions within complex organizational structures.

• Experience in integrating third-party solutions, particularly in the context of emerging technologies.

• Exceptional change management and communication skills, with a track record of successfully driving adoption of new technologies and processes across diverse teams.

• A "tinkering" mindset; a genuine passion for exploring, building, and experimenting with AI tools and technologies.

• Process-oriented with a strong analytical approach to problem-solving.

• Strong understanding of data principles and how data is used to train and improve AI models.

Preferred Qualifications

• Experience building or managing prompt libraries, AI workflow orchestration platforms, or similar automation frameworks.

• Background in product or program management for AI/ML initiatives.

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Business Administration, Operations Management).