RWMOT - Mini Bar Attendant

Job summary - Takes inventory and restocks guestroom Mini Bars daily and prepares charges accordingly. Removes and replaces Mini Bars in guest rooms upon request and provides monthly inventory of all items. Essential Duties and Responsibilities - (Key Active) The following are specific responsibilities and contributions critical to the successful performance of the position: • Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guest needs, respond promptly, and acknowledge all guest, however busy and whatever time of day. • Always maintain positive guest relations. • Maintain complete knowledge of and comply with all departmental/hotel policies and procedures. • Resolve or act by informing a supervisor to guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. • Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available. • Maintain complete knowledge of all food/snacks and non-food selections available. • Maintain complete knowledge of guest room layout, locations of mini-bars and room numbers/names. • Fully understand the use of Vocera and Knowcross for completing guest requests and for communication with manager on duty. • Maintain complete knowledge and strictly abide by state liquor regulations. • Ensure all traces are followed regarding removal of alcohol from mini-bars upon request. • Post mini bar charges in InfoGenesis tablet prior to performing closing side work. • Inventory and knowledge of PAR levels for all mini bar items • Complete opening side work: o Check quality/dates of all stock and supplies being used and items being removed from rooms based on rotation o Complete opening inventory sheet o Complete requisition for the day based on rotation o Transport items from storeroom (dry storage) to the mini-bar storage in housekeeping • Enter guest rooms and inventory mini bars • Replenish items in guestroom mini bars, including wine and liquor. • Clean and restock cart • Complete closing side work: o Securely store all beverages and supplies o Ensure storage in housekeeping is stock for the next day and organized o Clean all equipment and tools o Remove trash (from your workspace) o Complete closing inventory o Obtain manager on duty signature on all paperwork prior to leaving for the day. • Interact in courteous and professional manner with all guests and staff. • Respond in courteous, professional, and rapid manner to assist all guest and staff difficulties. • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Models the company's culture, vision, mission, and core values always. • All other duties as required. Required Skills - • Ability to understand guests' service needs; ability to focus attention on details; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas. • Must be able to perform job functions with attention to detail, speed, and accuracy • Be a clear thinker, remaining calm and resolving problems using good judgement • Follow directions thoroughly • Understand a guest's service needs • Work cohesively with co-workers as part of a team • Ability to be resourceful, creative and maintain flexibility • Work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data Other Standard Responsibilities - Experience - • Minimum 1-year experience in similar position in a luxury environment. Licenses & Certifications - • Must possess or be able to obtain TABC certification. General Skills - • Ability to clearly communicate information to staff and guest • Show great initiative requiring minimal supervision • Good judgment with self-discipline and high standards of cleanliness. • Good hygiene and grooming. • Good work ethics. • Self-Motivated. • Must be able to read and understand instructions, safety rules, etc. Language - • Required to speak, read, and write English, with fluency in other languages preferred.