Accounting Manager

Accounting Manager

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and detail-oriented Accounting Manager to oversee day-to-day accounting operations and ensure the accuracy, integrity, and timely reporting of financial information. This is a fully remote position supporting our team and requires a hands-on accounting professional who can manage accounting activities, deadlines, and team performance effectively.

The ideal candidate will have a strong accounting background, proven experience in a supervisory or leadership capacity, and a good understanding of financial reporting, reconciliations, and accounting processes. You should be highly organized, analytical, detail-oriented, and comfortable working independently in a fast-paced, results-driven environment.

In this role, you will oversee key accounting functions, support month-end and year-end closing activities, review financial records and reports, assist with audits, and identify opportunities to improve accounting processes and controls. You will also collaborate with internal stakeholders to ensure financial information is accurate, consistent, and delivered on time.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

• Manage the day-to-day accounting functions, including general ledger activities, journal entries, account reconciliations, and financial record maintenance.
• Supervise, support, and develop accounting team members, ensuring work is completed accurately and within established deadlines.
• Oversee and support monthly, quarterly, and annual closing processes.
• Prepare and review financial reports, account reconciliations, and variance analyses for accuracy and completeness.
• Monitor financial data and accounting records to identify discrepancies, errors, or areas requiring further review.
• Maintain compliance with company policies, accounting standards, and applicable regulatory requirements.
• Support internal and external audits by preparing documentation, providing financial records, and responding to audit requests.
• Review and improve accounting processes, procedures, and internal controls to increase accuracy and efficiency.
• Ensure consistency and accuracy of financial data across accounting systems and reports.
• Collaborate with FP&A, operations, and other cross-functional teams to provide accounting support and financial insights.
• Assist with process improvements, accounting system enhancements, and other financial initiatives.
• Maintain clear and organized financial documentation and supporting records.
• Support the Director of Accounting with special projects, reporting requirements, and other accounting-related initiatives.
• Perform additional accounting and financial responsibilities as required.

Candidate Qualifications

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• College education in Accounting, Finance, or a related field.
• 3+ years of progressive accounting experience, with experience in a supervisory, team lead, or management capacity preferred.
• Strong understanding of accounting principles, financial reporting, reconciliations, and internal controls.
• Experience with month-end and year-end closing processes.
• Experience managing, supervising, or mentoring accounting team members is preferred.
• Experience in a BPO, shared services, or multinational business environment is highly desirable.
• Proficiency in Microsoft Excel and experience working with accounting or ERP systems.
• CPA or equivalent professional accounting certification is preferred but not required.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fully remote environment.
• Strong written and verbal communication skills.
• Ability to work independently, take ownership of responsibilities, and collaborate effectively with remote and cross-functional teams.
• Demonstrated commitment to accuracy, accountability, and continuous improvement.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and