Information Technology Service Delivery Manager
Aptimized
We’re hiring: IT Service Delivery Manager (Onsite – Wayne, NJ) Aptimized is looking for a hands‑on IT Service Delivery Manager to lead managed services, infrastructure operations, and technology implementation projects across our client base. This is not a passive oversight role — we need someone who can own delivery, manage P&L, lead technical teams, and drive real outcomes for clients. Requirement: Local candidates only What You’ll Own Full accountability for service delivery performance (SLA/KPI/CX) P&L ownership across customer accounts (revenue, margin, cost control) Leadership of technical delivery teams (infrastructure + cloud engineers) Delivery of: Managed services (AMS/support models) Technology implementation projects (cloud, infrastructure, security) Executive‑level client relationship management Enterprise infrastructure (servers, networks, hybrid environments) Microsoft 365 Hybrid + modern cloud transformation initiatives What We’re Looking For 10+ years in IT service delivery / consulting / managed services Managed services + support operations Technology implementations (not just BAU support) Strong infrastructure background Hands‑on experience with Microsoft cloud platforms (Azure, M365) Experience managing technical teams + offshore/vendor models Demonstrated ownership of P&L / financial performance Why This Role Matters This role sits at the center of our delivery model — you will directly impact client success, delivery quality, and financial performance. Important This is a fully onsite role in Wayne, NJ — local candidates only. #J-18808-Ljbffr
Vacancy posted 1 day ago
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