IT Support Technician

L1/L2 It Support TechnicianAre you ready to take the next step in your IT career with a company that values teamwork, continuous learning, and professional growth? At Keytel Systems, we take pride in delivering exceptional outsourced IT services while fostering a friendly, collaborative culture where people are empowered to succeed. We're looking for an L1/L2 IT Support Technician to join our team in Reynoldsburg, OH.Why This Job MattersWhen our clients have IT issues, you're the person who gets them back to work. Every ticket you resolve helps businesses stay productive while giving you exposure to a wide variety of technologies, industries, and real-world challenges. At Keytel, you'll be supported by an experienced team that invests in your growth and provides opportunities to advance your IT career.What You'll DoTroubleshoot PC hardware, operating systems, and network issuesDiagnose and resolve common hardware and software problemsUse backup and recovery tools and perform basic firewall administrationTroubleshoot basic networking hardware and protocolsManage client requests using CRM and ticketing systemsMonday–Friday schedule, 8:00 AM–5:00 PMSkills You'll NeedStrong interpersonal skills, a positive attitude, and the ability to adapt quickly in a fast-paced service environmentA commitment to delivering exceptional customer serviceStrong organizational skills and attention to detailWillingness to learn new technologies and expand your skill set1–3 years of hands-on PC support experienceMicrosoft 365 (Office 365) experienceGeneral knowledge of PC hardware, cloud services, networking, and business applicationsCompensation & Benefits$22–$25/hour, based on experienceHealth insurance, retirement plan, PTO, and performance bonusTuition reimbursement and professional development assistance