IT Support Specialist

IT Support Specialist $60,000 to $70,000 + bonus Gahanna, Ohio area 8am-5pm Company Competitive salary Tuition Reimbursement Mission-driven organization 29 PTO days + paid holidays Meaningful, purpose-driven work Long-established, financially stable HSA/medical, dental, vision, life insurance Growing organization with continued expansion Organization makes a real impact in people's lives Collaborative environment with open communication Compassionate, supportive, and team‑oriented culture Retirement plan with company contributions and matching Strong emphasis on employee recognition and appreciation Opportunities for advancement, training, and career development Generous PTO, paid holidays, wellness programs, employee assistance Stable, established organization with a long track record of community service Role Provide technical support to end users Mostly on‑site support at 2 of our offices Diagnose and resolve issues related to workstations, laptops, mobile devices, operating systems (Windows and macOS), Microsoft 365, Exchange Online, Teams, SharePoint, network connectivity, copiers/printers, and remote access Document incidents and resolutions, and elevate when needed Identify recurring issues, recommend improvements or automations Assist with staff onboarding/offboarding: equipment, accounts, access Configure and manage devices using mobile device management platforms Participate in projects such as upgrades, deployments, and refreshes Support IT security best practices; occasional on‑call support Required IT support experience Self‑starter Great communication Remote Desktop Protocol Escalation‑level troubleshooting Able to work with minimal oversight M365, Exchange, Azure, Jamf, Intune #J-18808-Ljbffr