Diesel Technician

Job Description

Key Responsibilities

● Prepare for service events by reviewing repair orders, gathering necessary

information, securing tools, and ensuring timely access to required parts.

● Perform maintenance and repairs accurately and safely by following established

standards—conducting inspections, sourcing additional information or parts, managing

deviations, and returning unused or core parts.

● Document work thoroughly by clearly describing completed repairs in the repair order,

clocking off appropriately, completing handovers when needed, and coordinating the

next job to maintain workflow.

● Apply technical expertise in troubleshooting, repair methods, vehicle systems, and

proper tool usage to service International Truck and IC Bus products.

● Maintain up-to-date product knowledge of International and IC Bus offerings, applying

this to align customer solutions with the company’s value proposition.

● Promote safety and compliance by coaching on best practices, ensuring equipment is

maintained, and following all health and safety policies and regulations.

● Mentor coworkers and apprentices through hands-on coaching, knowledge sharing,

and guidance to encourage skill growth and team success.

● Communicate effectively with team members, leadership, and customers to promote

understanding, build trust, and encourage collaboration.

● Deliver exceptional customer service by maintaining strong relationships,

understanding needs, and providing professional, timely support.

● Take ownership of challenges and opportunities by addressing issues promptly,

finding practical solutions, and continually seeking process improvements.

General Knowledge and Skills You Will Need

● Maintain up-to-date knowledge of International and IC Bus products and services,

applying this understanding to daily tasks and aligning customer solutions with the

company’s overall value proposition.

● Apply knowledge of International’s repair and maintenance procedures, including

troubleshooting techniques, technical vehicle systems, tools, and documentation, to

effectively service and repair International Truck and IC Bus products.

● Communicate clearly and respectfully with team members, leadership, and

customers to promote understanding, build trust, and encourage open dialogue.

● Motivate and encourage team members to strive for excellence by fostering

confidence, resilience, and a shared commitment to team goals in a supportive and

success-oriented environment.

● Effectively plan and organize daily tasks by setting clear priorities and using available

resources to meet goals that support overall team and organizational success.

● Identify and solve routine issues by developing practical, cost-effective, and customer-

friendly solutions that align with service expectations.

● Uphold and promote a safe, healthy, and compliant work environment by following

and reinforcing safety policies, procedures, and regulations.

● Utilize software systems and digital tools effectively to perform job-related tasks,

streamline workflows, and support accurate, efficient service delivery.

Desired Education and Experience

● Medium or heavy-duty technician, equivalent experience or qualification

● Applicable certifications related to industry, products, and/or safety

● Currently maintains or can obtain a Commercial Driver’s License (CDL)

● International Master Certified