Customer Experience Specialist

Part-Time Rotating Customer Experience Specialist Locations: 6801 Northlake Mall, Suite 101, Charlotte, NC 28216 & 5512 New Fashion Way, Suite 1048, Charlotte, NC 28278 Overview Rotating Customer Experience Specialist needed at the best barbershop in CharlotteDescriptionReceptionist (Part-Time, Rotating Locations) – No Grease Northlake Barbershop Hours: Part-Time | Rotating Schedule | 16–35 hours/week Compensation: Competitive Hourly Pay Start Date: Immediate About Us No Grease Premium and No Grease Northlake is part of the leading barbershop franchise redefining the grooming experience. We take pride in excellence, culture, and service. We are now hiring a dedicated and professional receptionist to support operations at both our Northlake and Steele Creek locations. Position Overview This rotating part-time position is ideal for someone who is ambitious, dependable, and service-driven. As the face of the shop, you'll play a key role in maintaining a smooth and welcoming experience for our clients. Key Responsibilities Greet and check in clients with professionalism and warmth Answer and manage incoming calls and appointment inquiries Maintain the PoS system and manage daily appointments Keep the reception and front desk areas clean and organized Support bar operations (must be age 21+ to assist) Travel between Northlake and Steele Creek as needed Requirements Previous receptionist or customer service experience Proficiency in Microsoft Word, Excel, or similar software Strong time-management and multitasking skills Reliable personal vehicle and valid driver’s license (no Uber/Lyft use) Willingness to travel between both locations as needed Flexibility with scheduling; hours vary week-to-week (0–35 hours) based on coverage needs Schedule Note This is a coverage-based position. You’ll be scheduled when regular staff is unavailable, with a minimum of 16 hours/week and the potential to work up to 35 hours/week. Some weeks may have zero scheduled hours depending on team needs. Interested Submit your resume and brief cover letter #J-18808-Ljbffr