Customer Service Specialist

Customer Service Specialist Horne Heating and Air Conditioning Belmont, NC Full-Time | Four 10-Hour Shifts Schedule Options: Monday-Thursday or Tuesday-Friday | 7:00 AM-6:00 PM Pay: $16.00-$20.00 per hour, based on experience, plus monthly performance incentives Please apply online only. No phone calls, please. Deliver Exceptional Customer Service While Helping Homeowners Take the Next Step Horne Heating and Air Conditioning is looking for a Customer Service Specialist to join our growing team. If you enjoy helping people, solving problems, staying organized, and creating outstanding customer experiences, this is an opportunity to build a rewarding career with one of Charlotte's most trusted home service companies. Since 1983, we've been helping homeowners stay comfortable through honest service and quality workmanship. Our Customer Service Specialists play an important role by assisting customers, scheduling appointments, following up on recommended services, and ensuring every interaction reflects the level of care our company is known for. If you're looking for a career where your communication skills make a difference every day while enjoying the work-life balance of a four-day workweek, we'd love to hear from you. Why Join Horne Heating and Air Conditioning? Four-day workweek with three-day weekends every week Choose between Monday-Thursday or Tuesday-Friday schedules Family-owned company serving the Charlotte area since 1983 Stable, year-round employment Monthly performance incentives Positive, team-oriented cultureOngoing training and professional development Employee appreciation events and recognition programs Long-term career advancement opportunities Compensation and Benefits $16.00-$20.00 per hour based on experience Monthly bonus opportunities Medical, dental, vision, and life insurance Paid holidays and paid time off Paid birthday off 401(k) with company match Tuition reimbursement and professional development opportunities Full-time, year-round employment About the Role As a Customer Service Specialist, you'll be the voice of Horne Heating and Air Conditioning, helping homeowners with questions, scheduling appointments, and following up on previous recommendations. You'll build relationships with customers, provide exceptional service, and help ensure every customer receives timely communication and support throughout their experience with our company. This role combines customer service, appointment coordination, and proactive follow-up, making it ideal for someone who enjoys connecting with people while staying organized in a fast-paced office environment. What You'll Do Answer incoming customer inquiries with professionalism and empathy while providing helpful information about our services. Contact homeowners regarding recommended repairs, maintenance, and replacement opportunities to help schedule appointments that fit their needs. Coordinate service, maintenance, and sales appointments while maintaining accurate customer information within company software. Work closely with dispatch, service technicians, installers, and comfort advisors to keep schedules organized and ensure a seamless customer experience. Maintain detailed customer records, complete follow-up activities, and help strengthen long-term customer relationships through consistent communication and outstanding service. What We're Looking For We're looking for someone with at least three years of customer service, client support, call center, appointment scheduling, or administrative experience. You should enjoy talking with people, be comfortable making outbound calls, and have the ability to build trust with customers over the phone. Strong communication skills, attention to detail, and the ability to multitask are essential. Candidates should be organized, dependable, and comfortable using Microsoft Outlook, Word, Excel, and other office software to manage customer information accurately. A positive attitude, strong follow-through, and the ability to work both independently and as part of a team will set you up for success in this role. Preferred Qualifications Experience with ServiceTitan Appointment setting or customer retention experience Inside sales or outbound calling experience HVAC, plumbing, electrical, roofing, or other home service industry experience Bilingual English and Spanish Build Your Career with Horne Heating and Air Conditioning At Horne Heating and Air Conditioning, we believe exceptional customer service is the foundation of everything we do. If you're looking for a long-term opportunity with a respected company that values its employees, invests in their development, and offers an outstanding work-life balance, we'd love to meet you. Apply today to join Horne Heating and Air Conditioning as our next Customer Service Specialist. Please apply online only. No phone calls, please. Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment. #J-18808-Ljbffr