Account Analyst I - Revenue

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer‑centric, operations‑driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. Primary Purpose Account Analysts work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivables for up to 200 customers, with combined receivables averaging $12M, and will communicate with customers regularly via telephone and email for receivables management and revenue protection efforts. Many of our department’s employees successfully advance to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit. Principal Duties Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations. Build relationships through exceptional customer service. Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements. Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments. Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes. Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts. Actively participate in own professional development as guided by management team. Qualifications & Skills Job Related Experience Minimum: 0-2 years Education and Certification Requirements Minimum: Bachelor’s degree Preferred: Master’s degree Preferred Majors: Business, Accounting, Economics, Finance, Marketing, Management Technical A self‑starter committed to learning the ins and outs of railroad operations, as well as the industry regulations Intermediate knowledge of Microsoft Office Soft Exceptional customer service skills Strong written and verbal communication skills Time management and prioritization Positive and professional attitude Work Conditions Environment: Hybrid on‑site (3) days and remote (2) days per week. Shift Work: No On-Call: No Weekend Work: No Travel Required: 0‑2 Days per Month Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress. #J-18808-Ljbffr Norfolk Southern