Operations Manager

Job Description

Job Description

Location: Hybrid, Beverly, MA (or as applicable)
Reports To: Associate Director of Operations

About the Role

We are seeking a highly organized and analytical Operations Manager to oversee the day-to-day execution of our U.S. supply chain and business operations. This role is responsible for managing logistics, transportation, imports and exports, third-party distribution partners, operational reporting, and continuous improvement initiatives that ensure products move efficiently through our supply chain.

The ideal candidate combines strong operational experience with a data-driven mindset and the ability to translate complex information into actionable recommendations. This position works closely with internal stakeholders and external partners to support the timely, accurate, and cost-effective flow of products from suppliers to customers.

What You'll DoLogistics, Traffic, Import & Export Operations

• Manage domestic and international inbound and outbound logistics activities across printers, suppliers, freight forwarders, customs brokers, carriers, ports, rail providers, and third-party distribution partners.
• Monitor shipments from supplier pickup through warehouse receipt, ensuring delivery schedules and operational milestones are met.
• Oversee import/export, transportation, customs, and regulatory documentation, ensuring accuracy and compliance with applicable requirements.
• Track transportation and warehouse performance, including receiving, inventory transfers, fulfillment, delivery timelines, service exceptions, and related costs.
• Investigate and resolve logistics issues, escalating significant risks as needed.
• Review freight costs, invoice discrepancies, claims, recoveries, and vendor performance to identify service and cost-saving opportunities.

Reporting, Analytics & Performance Management

• Develop and maintain dashboards, scorecards, and operational reports for transportation, warehousing, distribution, and inventory activities.
• Analyze key performance indicators, including:
  • On-time pickup and delivery
  • Shipment lead times
  • Port and rail dwell times
  • Warehouse receiving performance
  • Order cycle times
  • Fill rates
  • Freight costs
  • Inventory exceptions
  • Claims and damages
  • Third-party logistics performance
• Identify trends, root causes, and improvement opportunities and present recommendations to leadership.
• Conduct ad hoc analyses and scenario modeling to support inventory, production, freight, and distribution decisions.
• Improve reporting accuracy and efficiency through automation, standardization, and enhanced data controls.

Process Improvement & Cross-Functional Support

• Implement approved operational policies, procedures, controls, and system enhancements.
• Create and maintain process documentation, standard operating procedures, training guides, and process maps.
• Monitor corrective action plans and ensure improvements deliver measurable results.
• Support carrier, warehouse, broker, and supplier performance reviews through data analysis and reporting.
• Assist with vendor evaluations, requests for proposal (RFPs), and contract discussions.
• Troubleshoot operational challenges and recommend sustainable solutions.

Team Leadership

• Supervise and prioritize the work of the Business Operations & Analytics function and other assigned support staff.
• Provide coaching, training, performance feedback, and professional development support.
• Establish clear expectations for quality, timeliness, accountability, and service.
• Ensure appropriate cross-training, documentation, and operational coverage across critical functions.
• Support departmental projects and other initiatives as assigned.

What You'll BringRequired Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, Analytics, Engineering, Technology, or a related discipline; equivalent relevant experience will also be considered.
• Minimum of 5 years of progressive experience in logistics, supply chain, distribution, imports/exports, business operations, or operational analytics.
• Previous supervisory, team lead, or staff management experience.
• Strong knowledge of transportation, traffic management, import/export processes, customs requirements, warehousing, third-party logistics, and distribution operations.
• Demonstrated ability to manage detailed, deadline-driven workflows and resolve operational issues effectively.
• Advanced Microsoft Excel skills and strong proficiency with reporting, ERP, business intelligence, or workflow automation tools.
• Excellent analytical, organizational, problem-solving, and project management skills.
• Strong written and verbal communication skills with the ability to influence and collaborate across teams.
• Continuous improvement mindset and exceptional attention to detail.

Preferred Qualifications

• Experience within publishing, printing, book distribution, or consumer products industries.
• Experience working with transportation management, ERP, business intelligence, or warehouse management systems.
• Familiarity with process improvement methodologies and operational optimization initiatives.

All salaries and salary ranges posted by The Quarto Group may vary depending on experience, skills, location, and like considerations.
Generous paid time off, paid holidays, and summer Friday afternoons. Generous health benefits, including medical insurance, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, and more. 401(k) benefit plan with discretionary contribution matching by employer. Short and Long-Term Disability Insurance, Life/AD&D Insurance. Full-time employees are eligible for our comprehensive benefits program.

*All policies and benefits described are subject to change at any time.

QuartoUS is an equal opportunity employer; M/F/D/V are encouraged to apply. All applicants should be authorized to work in the United States. Quarto does not provide sponsorships.